Citations refer to the original publication, not to a Scieee localized version.
Cepeda Carrión, I. F., Alarcón Rubio, D., Correa Rodríguez, C., & Cepeda-Carrión, G. (2023). Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration. Emerald. https://doi.org/10.1108/IJPDLM-04-2022-0127
Cepeda Carrión, Ignacio Francisco, et al. Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration. Emerald, 2023. https://doi.org/10.1108/IJPDLM-04-2022-0127.
Cepeda Carrión, Ignacio Francisco, David Alarcón Rubio, Carlos Correa Rodríguez, and Gabriel Cepeda-Carrión. Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration. Emerald, 2023. https://doi.org/10.1108/IJPDLM-04-2022-0127.
Cepeda Carrión, I. F. et al. (2023) Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration. Emerald. Available at: https://doi.org/10.1108/IJPDLM-04-2022-0127.
I. F. Cepeda Carrión, D. Alarcón Rubio, C. Correa Rodríguez, and G. Cepeda-Carrión, “Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration,” Emerald, 2023, doi: 10.1108/IJPDLM-04-2022-0127.
@misc{cepedacarrion2023managing,
author = {Cepeda Carrión, Ignacio Francisco and Alarcón Rubio, David and Correa Rodríguez, Carlos and Cepeda-Carrión, Gabriel},
title = {Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration},
year = {2023},
publisher = {Emerald},
doi = {10.1108/IJPDLM-04-2022-0127},
url = {https://doi.org/10.1108/IJPDLM-04-2022-0127}
}
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