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Billing & Refund Policy

Last updated: 2026-10-05

This policy applies to paid SciEEE plans and to localization purchases sold by Lingua intellegens, UAB, company code 304701806, VAT identification number LT100013859610, registered at Dariaus Gerbutavičiaus g. 12-194, Vilnius, Lithuania.

Plans and prices

The Free plan costs nothing: it lets you upload, convert and privately preview documents, host an article that is already published elsewhere on SciEEE and see basic visit statistics for it. SciEEE hosts research that is already published; it does not publish articles again.

SciEEE offers two paid plans with the same features, including advanced analytics:

  • Monthly plan: €29.99 per month. It includes 1 free localization, granted after the first monthly payment and only once per account, even if the account subscribes again later.
  • Annual plan: €299.90 per year (on average €24.99 per month). It includes 3 localization credits every year, granted after the first annual payment and after each annual renewal payment.
  • Additional localization: €30 per article, paid once; it covers that article in every supported language.

Localization credits are added to your account after the payment is confirmed. One credit localizes one article into every supported language. Localization purchases are not refunded or credited back automatically: if a language needs more work, our team completes it. If you have a problem with a localization, contact [email protected]. Credits are not transferable or redeemable for cash.

Taxes and VAT

Displayed plan prices include VAT and other applicable indirect taxes where we are required to collect them. Taxes are calculated at checkout using the billing information and tax identifier you provide. If you are purchasing for a business, provide a valid VAT identification number so the applicable VAT treatment can be determined. You remain responsible for information you provide and for taxes not collected by us where the law makes you responsible.

Payment and renewal

Paid plans are billed in advance through Stripe. There is no free trial of a paid plan. The monthly plan is charged every month and the annual plan is charged once for 12 months; each renews automatically for the same period until you cancel it. Stripe may retry failed payments in accordance with its billing settings; paid features are not available while the subscription is not active. We may use a payment processor to issue invoices and receipts.

Plan changes

You can manage payment details, cancel, and switch between the monthly and annual plans through the Stripe customer portal. A plan change takes effect immediately and the charge is prorated for the remaining part of the current billing period. Localization credits are granted only with the payments described above. When you switch from the monthly to the annual plan, the annual credits are granted with the first paid annual charge, which can be the prorated charge for the switch. A payment of €0, for example with a full discount, includes no localization credits.

Cancellation

You can cancel at any time through the Stripe customer portal. Cancellation takes effect at the end of the current paid period: the end of the month for the monthly plan and the end of the 12-month period for the annual plan. You keep paid features until then, subject to these Terms, and the subscription does not renew. Localization credits you have already received remain in your account.

Refunds

Except where required by applicable law, monthly and annual plan charges are non-refundable once a billing period has begun. If there has been a billing error, duplicate charge, or a service issue that we cannot reasonably resolve, contact us promptly so we can review it. This policy does not limit any mandatory statutory consumer rights.

Consumer rights

If you are a consumer, you may have statutory cancellation or withdrawal rights. Where you ask for digital services to begin immediately, those rights may be affected only to the extent permitted by applicable law and after any required notices or consents. Nothing in this policy removes rights that cannot lawfully be waived.

Disputes and contact

Please contact us before opening a payment dispute so that we can investigate and try to resolve the issue. We may suspend access while a payment dispute is unresolved, to the extent permitted by law.

For billing, cancellation, tax, or refund questions, email [email protected] or write to Dariaus Gerbutavičiaus g. 12-194, Vilnius, Lithuania.