Citations refer to the original publication, not to a Scieee localized version.
Estrada Torres, B., Río Ortega, A. D., Resinas Arias de Reyna, M., & Ruiz Cortés, A. (2021). Process Performance Indicators for IT Service Management: The PPI Dataset. Taylor and Francis Ltd. https://doi.org/10.1201/9781003168393-8
Estrada Torres, Bedilia, et al. Process Performance Indicators for IT Service Management: The PPI Dataset. Taylor and Francis Ltd., 2021. https://doi.org/10.1201/9781003168393-8.
Estrada Torres, Bedilia, Adela del Río Ortega, Manuel Resinas Arias de Reyna, and Antonio Ruiz Cortés. Process Performance Indicators for IT Service Management: The PPI Dataset. Taylor and Francis Ltd., 2021. https://doi.org/10.1201/9781003168393-8.
Estrada Torres, B. et al. (2021) Process Performance Indicators for IT Service Management: The PPI Dataset. Taylor and Francis Ltd. Available at: https://doi.org/10.1201/9781003168393-8.
B. Estrada Torres, A. D. Río Ortega, M. Resinas Arias de Reyna, and A. Ruiz Cortés, “Process Performance Indicators for IT Service Management: The PPI Dataset,” Taylor and Francis Ltd., 2021, doi: 10.1201/9781003168393-8.
@misc{estradatorres2021process,
author = {Estrada Torres, Bedilia and Río Ortega, Adela del and Resinas Arias de Reyna, Manuel and Ruiz Cortés, Antonio},
title = {Process Performance Indicators for IT Service Management: The PPI Dataset},
year = {2021},
publisher = {Taylor and Francis Ltd.},
doi = {10.1201/9781003168393-8},
url = {https://doi.org/10.1201/9781003168393-8}
}
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