First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 2017-2020

Ayuntamiento de Málaga Área de Gobierno de Derechos Sociales, Buen Gobierno y Transparencia First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 2017-2020 Specific cooperation agreement between Malaga City Council and the University of Malaga to develop scientific, academic and training activities related to the First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga. © COORDINATORS Julio Andrade Ruiz. Deputy Mayor of the Area of Government of Social Rights, Good Governance and Transparency of the Malaga City Council Ruth Sarabia García. General Director for Social Rights, Citizen Participation and Immigration of the Malaga City Council © WRITERS María Luisa Mérida Merenciano. Technical staff Malika Mouh Mohamed. Technical staff Javier Nievas Bullejos. Technical staff © EDITION UMA editorial Bulevar Louis Pasteur, 30 (Teatinos University Campus) 29071 Málaga - Spain www.uma.es/servicio-publicaciones-y-divulgacion-cientifica ISBN: 9788497478045 Depósito Legal: MA 792-2017 Graphic design: Ángel Olmos Printing: Imagraf Impresores, S. A. Impreso en España - Printed in Spain This publication is also available in digital format. This publication is under a Creative Commons non Commercial Recognition International license: http://creativecommons.org/licenses/by-nc-nd/4.0/legalcode Any part of the publication can be reproduced without authorization but with the recognition and atribution to the authors. Commercial use of the publication can no be used and it can not be alterated or transformed. Any reproduction, distribution, public communication or trabsformatío of the publication can be only done with the authors authorisation, unless law exceptions stablished. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 2017-2020 Ayuntamiento de Málaga Área de Gobierno de Derechos Sociales, Buen Gobierno y Transparencia 4 Prologue Already in 1930 Ortega y Gasset, in his work entitled “Misión de la Universidad”, stated that we, university teachers, are to perform two crucial functions, in addition to what he called ’teaching professions’: scientific research, as well as transfer of knowledge aimed at fostering human development in all areas of education. This is why the University of Malaga remains attentive to the demands of society in general and, in particular, to the needs of our community. We believe that it is our duty to work with other public institutions on projects aimed at generating and promoting knowledge and plurality, understood as the cornerstones of modern society, both at the national and international level. The First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga constitutes a pioneering and valuable initiative given its content and will surely attract both scientific and academic interest. In fact, since the beginning of the 21st century, major international bodies, such as the UN, the OSCE and the EU have emphasized the fact that the struggle against violent radicalization is incumbent not only upon national authorities, but also regional and local actors. In this sense, this first Plan presented by the City Hall of Malaga not only constitutes a prompt and efficient response to this call, but also offers an innovative tool which enables two society-serving institutions to work together with the aim of fostering inclusive education and strengthening our common values and intercultural understanding. The role of university has always been to encourage reflection and debate. In this case, it concerns the causes for violence and inequality which hinder peaceful coexistence and provide the breeding ground for extremism. Therefore, the First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation presented jointly by the City of Malaga and the University of Malaga hopes to contribute to a better understanding of the processes of endogenous and exogenous radicalisation in our society, as well as their implications and repercussions. The plan has two principal objectives. First, to generate a solid theoretical framework that would facilitate decision making. Second, to highlight the importance of prevention as a means of facing a complex social reality —a major challenge forcing us to look for ways of managing coexistence and ensuring social resilience to exclusion and violence. José Ángel Narváez Bueno Chancellor of the University of Malaga 5 Prologue The heritage of centuries of conviviality between religions has made our city a space of hospitality throughout the history. Malaga is an open, increasingly cosmopolitan city where people from many different nationalities, ideologies, cultures, races and religions live together. This plurality and heterogeneity enriches it and prepares it more and more to become a modern and advanced city. Malaga does not want to lose the wealth that emanates from that multiculturalism, from its tolerant and conciliatory spirit that promotes social cohesion and that, despite the adversities of the period we are living, is gradually generating prosperity in the city. The diversity of Europe and its multicultural communities are an integral part of its social structure and constitute an essential cultural asset. That is why it is considered that any policy that seeks to fight radicalisation must be sensitive and proportionate in order to respect and strengthen the diversity of the social structure of communities. More than one hundred and fifty different nationalities live together in our city, sharing and respecting each other’s culture, enriching our society by taking active part in it and as a living example of tolerance, conviviality and mutual respect. The Malaga City Council is fully aware that the religious diversity is increasing in the city and that it is of great importance to work for a city that is plural, respectful with diversity and value-generating. This Plan is a new municipal advance in our commitment to making Malaga a city that assumes current challenges and that leads it, adapting to a changing reality from a global city model. All this occupies now a central place in political priorities, not only international, but also national and local. The goal of our City Council, as well as my own, is to promote interculturality and conviviality as values of the society of Malaga. Therefore, the respect and support for the religious pluralism that already exists in our city is a strong commitment of this Corporation, as it has been evident in the last twenty years. Francisco de la Torre Prados Mayor of the City of Malaga 6 Justification of the Plan 7 1 Introduction 9 2 The first Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 11 2.1 Regulations and legislation 12 2.2 Background and philosophy of the Plan 13 2.2.1 Reference municipals plans 13 2.2.2 Regulatory principles of the Plan 14 2.3 Purpose and goals 15 2.4 Structure of the Plan 18 Axis 1. Prevention and intervention 20 Axis 2. Institutional action and cooperation 23 Axis 3. Awareness and training 26 Axis 4. Gender equality and promotion of Muslim women in the social, cultural, health and productive spheres 31 Axis 5. Social and intercultural mediation 35 Axis 6. Management of conviviality, religious diversity and multiculturalism 39 Axis 7. Education and development of attitudes and skills in children and youths 43 Axis 8. Strategic communication: Internet and social networking 48 Axis 9. Research and analysis 51 3 Strategies of implementation and monitoring of the Plan 55 3.1 Office for the Promotion of Conviviality and Religious Pluralism 55 3.1.1 General aspects, goals and tasks 55 3.1.2 Structure of the Office 56 4 Models for identification and detection of cases. Practical approach of cases 58 4.1 Methodology and activities for cases management 59 4.1.1 Previous activities: the analysis of reality 59 4.1.2 Individual activities 60 4.1.3 Design of the action plan 61 4.1.4 General approach 61 4.1.5 Evaluation of cases management 61 5 Monitoring, coordination and evaluation of the Plan 62 5.1 Evaluation indicators 62 5.2 Evaluation of the activities carried out 63 5.3 Report of the activities carried out 64 6 Ongoing training plan 65 7 Budget 67 Contents As the emblem of the city means, Malaga has been since its birth, three thousand years ago, an open, beneficial and hospitable city. People from different cultures, races and religions have lived in our city. This heritage has forged the character of the people of Malaga, especially welcoming to those coming from abroad. The process of intercultural conviviality relates to all aspects of life in a society and includes immigrants as well as the society that receives them. Likewise, this process refers to people with different religious denominations. Current migration patterns are producing increasingly diverse cultural influences in destination societies. These influences are constructive while maintaining coherence and social unity. Measures to foster conviviality are generally aimed at preserving or restoring the uniform functioning of a society and helping those who need support to become participants in the economic, social and cultural life of the host society. That means it seeks to strengthen the feeling of belonging and strengthen the identity with this new community. In our city, from this City Council and through the different plans existing for more than twenty years, we support the right of immigrants to interact economically, religiously, socially and culturally with a destination society under the terms of the applicable national legislation, while they also maintain a sense of their own cultural identity, which has fostered an authentic intercultural conviviality. Along these lines, the main goal of this Plan is to raise awareness and build an active and resilient society which favors social cohesion, improves conviviality, respects religious freedom and avoids marginalisation and violent radicalism. However, globally with the confronted violent radicalisation that we have been observing with concern in the recent years, our city faces the challenge of finding ways to embrace diversity while maintaining unity. The challenge is to strike a balance between the original cultural identities of immigrants and a sense of belonging based on the acceptance of the fundamental values and institutions of the new society. It is necessary to do a more intense social and preventive work with the different generations and groups of immigrants because the level of normalisation in our city can vary according to the origin, age, religion… For this reason, we wish to emphasise what a great opportunity it is for Malaga to have been chosen by the Spanish Ministry for Home Affairs as pilot city for the implementation of the National Strategic Plan against Violent Radicalisation. It is an honor as well to be able Justification of the Plan First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 7 to work side by side with the Center for Intelligence against Terrorism and Organised Crime (CITCO) for the enforcement and the elaboration of this First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga. We would also like to remark that this work we are presenting would not have been possible without the invaluable contributions of the group of experts of the University of Malaga and of the community organisations who have enriched the text proposed by the staff of the Area of Social Rights, and especially the technical team of the Office for Conviviality, improving it and enriching it remarkably. There is a lot of work ahead of us, but certainly, with the collaboration of so many people involved, Malaga will be an international example of a city for conviviality, improving the quality of life of its citizens regardless of their origin and proudly being everyone’s home. Julio Andrade Ruiz Deputy Mayor of the Area of Government of Social Rights, Good Governance and Transparency of the Malaga City Council Ruth Sarabia García General Director for Social Rights, Citizen Participation and Immigration of the Malaga City Council Malaga City Council University of Malaga 8 First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 9 Taking as a general framework the National Strategic Plan against Violent Radicalisation (PEN-LCRV) approved in 2015, which adopts a preventive counter-terrorism model against the ability to recruit through radicalisation, the Malaga City Council focuses its efforts on one of the four pillars of the strategy (prevention, protection, persecution and response): prevention as a response to a national need to treat the phenomenon of violent radicalisation. The objective of this pillar is to prevent people from joining terrorism by working on the root causes of violent radicalisation and terrorist recruitment. In this way, this initiative acts in an area that complements the actions already carried out by the Spanish law enforcement authorities, which falls into the other three pillars of the strategy. It also responds to the need to implement the PEN-LCRV in the field. According to it, the municipality (local level) is the main stage of action of the violent radicalisation. To this end, the Plan designs Local Groups against Violent Radicalisation coordinated by law enforcement at the local level and which, under the supervision of the National Group, will conform the rest of the local social sectors to understand, prevent and deal with the detected focuses. According to the PEN-LCRV, the National Group coordinates the Local Groups against Violent Radicalisation located in each municipality of the state. For the specific case of Malaga, the Local Group is made up of representatives of the City Council (Local Police, social services, schools, social entities, risk groups and the University of Malaga, etc.). Other institutions will become members in the future. In the case of the Malaga City Council, the Area of Social Rights, Good Governance and Transparency pilots the First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga, which has been implemented initially as a pilot project in our city. In addition to it, the Third Framework Plan for Citizenship and Conviviality works as a catalyst entity that promotes the maintenance of the conviviality of all those who integrate this city, as well as the active role of citizens, groups and entities as fundamental agents in the improvement and increase of the process of social transformation of the city through their direct participation in the issues and challenges of common interest. This Third Framework Plan for Citizenship and Conviviality has its antecedents in the First Municipal Plan of Participation, Volunteering and Citizen Relations 2004-2007, which served as an instrument to promote municipal participation mechanisms and achieve a local government more closely linked to its citizens. Introduction1 Malaga City Council University of Malaga 16 ➔ Collectives that are especially vulnerable to radicalisation: —Women. —Youths and youths under care system or formerly under care system. —Minors. ➔ Staff of the City Malaga Council: —Municipal areas. —Municipal companies. —Municipal organisms. ➔ Schools, secondary education schools, University, training centers, etc. ➔ Community and civil society groups. ➔ Religious entities. ➔ Institutions. ➔ Others considered of interest. This purpose and the identified priorities give rise to two types of aims: a) On the one hand, aims related to an internal development of transversal strategies to prevent violent radicalisation, making Malaga a more safe and resilient city. b) On the other hand, to expand good practices and formalise the achievement of interculturality, tolerance, religious respect, respect for differences and beliefs, joint objectives, etc. Once these aims have been developed and the effectiveness of their strategies and actions have been verified, the results obtained could be shared with other cities under the coordination of the relevant institutions. The Plan is based in these general and specific goals: First general goal To promote interculturality and respect for the differences and beliefs. Specific goals ➔ To know and detect risk factors that lead individuals and different groups to violent radicalisation. ➔ To contextualise the phenomenon of violent radicalisation in Spain, making it closer to our local area. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 17 ➔ To know, through data collection, the incidence of extreme or sectarian ideology in the municipal districts. Likewise, this will allow us to know the extent of the phenomenon and describe the characteristics of the citizens who come into contact with the Plan. ➔ To educate, inform and create awareness among municipal professionals, students, teachers, law enforcement agents, collectives, entities and society in general about the importance, incidence and magnitude of the problem of violent radicalisation. ➔ To detect early violent radicalisation and recruitment processes so they can be managed by professionals. ➔ To train professionals of the Malaga Council and other entities for a quick and effective attention in detected cases of people at risk of radicalisation or already radicalised. ➔ To evaluate the effectiveness of the program, both on the reduction of cases of radicalised people and cases of radicalised people who are de-radicalised. ➔ To create awareness and build an active society which supports social cohesion, improves conviviality and avoids marginalisation, preventing radicalisation and violent extremism in Malaga. Second general goal To prevent radicalisation and violent extremism in the city of Malaga. Specific goals ➔ To promote social reflection and self-criticism of our cultural forms, allowing the improvement of living conditions and the construction of personal identity in an environment that respects cultural diversity. ➔ To transmit a culture of pluralism, solidarity and representativeness, by promoting the socialisation of students in culturally diverse environments. ➔ To look for bridges and spaces of collaboration between the different religious communities of the municipality. ➔ To show and disseminate the social and cultural contribution of the religious entities of our city. Malaga City Council University of Malaga 18 2.4 Structure of the Plan Before introducing the Plan, it is necessary to give a brief description of its general structure, from the most general scope (strategic axes) to the most concrete level (measures designed to develop the planned objective in each of the strategic axes). The Plan we have articulated has a specific time frame (2017-2020), which will be revisable, quantifiable and modified if necessary, based on the results obtained. The levels where the Plan will act are as follows: a) Family level. b) Individual level. c) Group level. The areas of action where the activities and measures of awareness, training, information, intervention, etc., will be developed are the following: Most vulnerable groups Women, minors, unaccompanied minors and minors under institutional care, immigrants, homeless people, families, refugees… Cemeteries Security Connection channels with the social reality of the city in order to improve the conviavility. Community New citizens, society in general, community and civil society groups, sectoral councils. Social Social services centers, services, intervention plans, family treatment equipment, Puerta Única (Single Door), municipal housing… Health Hospitals, health centers, mental health… Centers of worship Mosques, churches, synagogues… Educational Schools, secondary education schools, training centers, citizenship training courses, University… Municipal areas, companies and organisms Social Rights, Urbanism, Participation, Parcemasa… Community and religious leaders Imams, rabbies, priests… First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 19 The strategic axes are as follows: AXIS 1 Prevention and intervention AXIS 2 Institutional action and cooperation AXIS 3 Awareness and training AXIS 4 Gender equality and promotion of Muslim women in the social, cultural, health and productive spheres AXIS 5 Social and intercultural mediation AXIS 6 Management of conviviality, religious, diversity and multiculturalism AXIS 7 Education and development of attitudes and skills in children and youths AXIS 8 Strategic communication: Internet and social networking AXIS 9 Research and analysis The achievement of the strategic goals mentioned in the previous section will be articulated on a set of axes of action. Each axis contains several lines of intervention with specific goals and measures to be developed so as to meet those specific goals. Each of the strategic axes is developed according to the following structure: 1. Introduction of the axis. 2. Strategic lines of action. 3. Goals. 4. Timeline of measures to be taken. 5. Evaluation indicators. Malaga City Council University of Malaga 20 AXIS 1 Prevention and intervention This axis means a proposal of care to individuals and families immerse in a process defined as violent radicalisation and who require specific interventions adapted to each situation, determined by the familiar circumstances and by the gravity of those situations that could lead to violent radicalisation. Its purpose is the social welfare of the family or individual through action at a personal, family, institutional and community level, in order to address the situations of risk that lead the existence or maintenance of the situation of violent radicalisation. Within this axis, direct interventions will be developed with minors, young people and their families, with special attention to preventive actions. The intention is to make a comprehensive intervention with people who are in a situation of special vulnerability, covering all the areas involved in their integration and adequate personal, social, labour and family development. These actions are intended to provide an individualised response to the needs of these people based on a protocol of action so all professionals who work following this Plan know how to respond. In this way, it is going to improve efficiency and advance in the prevention, protection, personalised attention and integral recovery. This will involve the implementation of a coordinated information system of actions, functioning as a personalised frame circuit of coordinated actions from all areas for each violent radicalisation victim, regardless of which resource or service has he or she requested information or assistance to. We will work through the following strategic lines: First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 21 Strategic line 1 To promote the assistance and/or attention to people in special difficulty. GOALS MEASURES To carry out a comprehensive intervention with the victims in a way that includes all the areas involved in their integration and adequate personal, social, labour and family development. 1. Design of intervention strategies to reduce the existence of factors of radicalisation in families. 2. Ongoing follow-up of cases. To detect early violent radicalization and recruitment processes. To set up joint actions with specialised entities in this area in order to achieve common goals and to reduce the incidence of this phenomenon. To design strategies of approach in groups with greater risk level. 1. Development of an integral care program for victims in situation or risk of radicalisation. 2. Develop a personalised intervention program with indirect victims and with people in the victim's environment with a potential risk situation. To empower and help victims to transform their losses and sufferings into a constructive force to prevent violent extremism by providing forums and spaces where they can tell their stories. 1. Resilience workshops for the victims. 2. Creation of self-help groups. 3. Workshops on relational skills aimed to establish relationships and links with other people that increase the possibilities of obtaining resources and which can mean an unconditional support. 4. Workshops on creativity development, so the sublimation capacity of suffering can be transformed into artistic creation. 5. Contest and exhibition of the works resulting from the workshop by the municipal districts. To maintain spaces for group intervention as an alternative to family conflict intervention. 1. Field work with families. 2. Collaboration with Aula de Familia (Family Classroom) of the CEMAIF (Municipal Center for Family and Children assistance) through the provision of talks. 3. Promotion of the incorporation of our users to the Aula de Familia. EVALUATION INDICATORS: ❯ Total number of people served. ❯ Total number of actions taken. ❯ Total number of home visits performed. ❯ Number of open cases. ❯ Number of cases in follow-up. ❯ Number of closed cases. ❯ Total number of cases derived to other municipal services. ❯ Number of beneficiaries of the service. ❯ Number of created self-help groups. ❯ Number of men participating in self-help groups. ❯ Number of women participating in self-help groups. ❯ Number of women attending the CEMAIF talks. ❯ Number of men attending the CEMAIF talks. ❯ Number of talks given by CEMAIF. ❯ Number of lectures given by the prevention team at CEMAIF. ❯ Evaluation report of the activities carried out. Malaga City Council University of Malaga 22 Strategic line 2 To facilitate the access of users to all existing resources in the community. GOALS MEASURES To know and detect the risk factors that lead to the violent radicalisation of people and different groups. 1. Field-work (observation, contact and data collection). To establish coordination mechanisms that are necessary both for the reception of the cases and for the follow-up and intervention in them with the community social services and other services. 1. Protocol of action so that all professionals working under this Plan know which response to give to the needs of users of services, as well as which referral resource to use at any time and so each person can be included in a personal intervention itinerary. 2. Priority access to social programs for groups at risk: immigrants, pockets of poverty and others. Evaluate the actions derived from the formulation and implementation of the program. 1. Filling up the assessment sheets for each activity. 2. Completion of the intervention plan. Provide users with strategies to strengthen and develop protection factors and reduce risk factors. 1. Workshop on resilience. 2. Workshop on emotional self-control and management. 3. Workshop on self-esteem and creativity. EVALUATION INDICATORS: ❯ Total number of actions taken. ❯ Total number of home visits performed. ❯ Number of open cases. ❯ Number of cases in follow-up. ❯ Number of closed cases. ❯ Total number of cases derived to other municipal services and/or other institutions. ❯ Number of beneficiaries of the service. ❯ Number of intervention plans drawn up. ❯ Number of workshops held in municipal districts. ❯ Number of men attending the workshops. ❯ Number of women attending the workshops. ❯ Evaluation of the degree of satisfaction of attendants to workshops and talks. ❯ Evaluation report of the activities carried out. ❯ Total number of people treated. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 23 AXIS 2 Institutional action and cooperation The key importance that all participants of the process in the prevention of violent radicalisation (at local, national, European or international level) assume their responsibility encourages the establishment of close institutional cooperation in order to support the victims and their families, as well as the people who have become radicalised and their families. In this work, a close collaboration will be established with entities such as universities, embassies, councils, chambers of commerce, national and local governments, etc., in order to facilitate the development of communication networks and cooperation between the various entities that comprise this process, thus allowing the transfer of knowledge and building capacity for collaboration in an increasingly international context. There is a strong consensus that a significant proportion of institutional cooperation actions focus partially or fully on capacity building and reinforcement and institutional strengthening, with the conviction that good public policy management and increased citizenship in public affairs are necessary conditions for advancing in a more fair, sensitised and egalitarian society. A large part of the institutional strengthening cooperation actions are developed through technical cooperation and, in particular, through expert missions for the provision of technical assistance services. In conclusion, technical cooperation is ultimately aimed at the transfer and development of diverse capacities, both in individuals and organisations involved in a given sector of development interest. In order to achieve its goals, this cooperation is carried out through a range of activities, ranging from the training of human resources —through formal or informal processes— to the provision of technical assistance or advice —by sending experts in Studies—, the provision of material and human resources, the transfer of technology, etc., that is, any activity that implies an applied knowledge transfer. We will work through the following strategic lines: Strategic line 1 External coordination and joint action with the University of Malaga, the Provincial Council, the Regional Government of Andalusia, the Central Government and the EU. GOALS MEASURES To promote and improve the communication of the Malaga City Council with other entities and local governments in order to convey a positive message and prevent the creation and generalisation of stereotypes about the foreign population. 1. Establishment of regular coordination meetings. 2. Creation of committees to facilitate the coordination and exchange of good practices information between the Malaga City Council and the other local, provincial, regional and national bodies for the prevention and treatment of radicalisation. 3. Development of protocols and guidelines that allow the joint action of the different organisms in the cases of identification and treatment of possible violent radicalisation cases. 4. Handbook Use of Cultural Keys and its dissemination. Malaga City Council University of Malaga 24 GOALS MEASURES To maintain the same points of view on the jihadist narrative with different linked entities and local institutions. 1. Implementation of collaboration agreements between the various entities and institutions to create a joint discourse and/or counter-narrative. 2. Develop a common and agreed non-emotive lexicon to deal with these issues in order to avoid the link between Islam and terrorism. 3. Disseminate this lexicon to: —Municipal areas, companies and organisms. —Society in general. —NGOs. —Provincial Council. —Regional Government of Andalusia. —Central Government. —EU. —University. To encourage networking and establishing communication and ongoing collaboration channels with other governments and social entities in order to coordinate our actions, unify efforts and resources. 1. Establishment of regular coordination meetings. 2. Dissemination of the Protocol of Institutional Coordination. To provide lines of collaboration with private companies that wish to promote concrete actions of the Plan or support and promote their development. 1. Establishment of regular coordination meetings. 2. Implementation of collaboration agreements between the various entities and the Malaga City Council. To establish technical and material resources to promote this Plan, with the collaboration of the competent governments. 1. The search for grants and funds for the various projects at different levels (national, European, etc.). To export experiences and trajectory in the field of collaboration with the social initiative at different levels. 1. Participation in forums of experiences. 2. Participation in different exhibition days. 3. Participation in competitions and exchange of good practices. 4. Presentation of papers. 5. Creation of a specialised network of contacts and gain of visibility and representation. To promote cross-border cooperation, in support of the training of professionals and the creation of sectoral networks. 1. Hold of various cross-border cooperation meetings with cities and towns in order to exchange experiences, projects, ideas. 2. Systematic participation in the exchange of experiences, of good practices with different cross-border forums. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 25 EVALUATION INDICATORS: ❯ Number of calls made to different institutions, entities, agencies, etc. ❯ Number of visits made to institutions, entities, agencies, etc. ❯ Number of meetings held with other institutions or organisms. ❯ Number of agreements with other institutions or organisms. ❯ Number of agreements made. ❯ Number of activities and/or actions carried out in collaboration with other institutions. ❯ Number of participations in forums, conferences, round tables and papers. ❯ Number of projects submitted at the national and European level for funding. ❯ Number of projects approved at the national and European level. ❯ Evaluation report of the activities carried out. Strategic line 2 To strengthen the coordination between the different municipal areas, companies and organisms of the Malaga City Council. GOALS MEASURES To promote and improve the communication and internal coordination within the Malaga City Council. 1. Establishment of regular coordination meetings with other municipal areas, companies and organisms. 2. Technical and cross-cutting municipal round table between the different municipal areas, companies and organisms involved. To support and facilitate the access and information of new citizens to the different municipal areas and services. 1. Agree with the Employment, Equality and Youth areas a quota of access to the courses, to the training offered and to the activities for the new citizens of our service. EVALUATION INDICATORS: ❯ Number of calls made to municipal areas, companies and organisms. ❯ Number of visits made to municipal areas, companies and organisms. ❯ Number of coordination meetings held with municipal areas, companies and organisms. ❯ Number of agreements made with other municipal areas, companies and organisms. ❯ Number of activities, courses and training offer of other municipal areas in which new citizens/users of our service participate. ❯ Evaluation report of the activities carried out. Malaga City Council University of Malaga 32 GOALS MEASURES To encourage the active participation of women in political leadership. 1. Detection of the Muslim women collective needs. 2. Meetings with Muslim women. 3. Dissemination of results obtained from the study of the detection of the Muslim women collective needs. 4. Celebration of training and informative talks in the municipal districts about topics of interest in the following areas of work: —Health. —Family right. —Social care resources. —Work resources and access to employment. —Women's educational role. —Social and family relationships. To promote access and participation of women and their sons and daughters to leisure, culture and festivals of the Malaga tradition. 1. Coordination of specific activities for Muslim women with the Area of Equal Opportunities and incorporate their presence in those activities that are underrepresented. 2. Coordination of specific activities for young Muslim women with the Area of Youth and incorporate their presence in those activities where they are underrepresented. 3. Coordination of specific activities for sons and daughters of Muslim women with the Area of Youth and incorporate their presence in those activities where they are underrepresented. 4. Coordination of specific activities for young Muslim women with the Area of Culture and incorporate their presence in those activities where they are underrepresented. 5. Coordination of specific activities for young Muslim women with the Area of Participation and incorporate their presence in those activities where they are underrepresented. To generate spaces of confidence as a stronghold of empowerment. 1. Campaign for the promotion of partnership among women in the city. 2. Meetings for the counselling and management of Muslim women groups through mentoring systematically. To strengthen the associative network of Muslim women in order to promote their participation in the design of equality policies and in decision-making in the different spheres of public intervention. 1. Generate meeting spaces for Muslim women through the creation of a specific group of women. 2. Facilitate their interrelation within the group. EVALUATION INDICATORS: ❯ Number of Muslim women attending the women's meetings. ❯ Result of the detection of needs of the immigrant women in the city. ❯ Number of workshops proposed. ❯ Number of workshops held. ❯ Number of women attending the workshops. ❯ Number of associations of Muslim women constituted in the year. ❯ Number of round tables: Female debating held over the year. ❯ Number of women and number of men participating in the round tables: Discussing in the Feminine. ❯ Number of calls made. ❯ Number of steps taken. ❯ Evaluation report of activities carried out. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 33 Strategic line 2 To empower women as a moral and ideological referent for their family (private sphere). GOALS MEASURES To empower women as a moral and ideological referent for their family (private sphere). 1. Creation of groups of self-help or therapy, to be valued, taking advantage of the therapeutic advantages that these groups have in the different municipal districts. 2. Workshop on women's emotional self-care. 3. Workshop on personal autonomy: Learning to SAY NO. 4. Workshops on self-esteem for young women. 5. Workshop on personal identity. 6. Workshop on personal growth. 7. Awareness campaign on the role of women as a support for the family. 8. Round table: The New Role of Women in the Current Social Reality. EVALUATION INDICATORS: ❯ Number of self-help groups created in the municipal districts. ❯ Number of Muslim women attending the self-help groups meetings. ❯ Number of workshops held. ❯ Number of women attending the workshops. ❯ Number of round tables held. ❯ Number of women attending the round tables. ❯ Number of men attending the round tables. ❯ Number of calls made. ❯ Number of steps taken. ❯ Evaluation report of the activities carried out. Strategic line 3 To empower women as a pillar for the good conviviality of society (public sphere). GOALS MEASURES To disseminate a tolerant interpretation of Islam. 1. Holding of round tables given by women of the Muslim community open to the city. To encourage the participation of Muslim women through the working groups of the Women’s Council. To highlight the collective of the Muslim women of the city. To encourage the participation of Muslim women in different activities proposed by other municipal areas. 1. Meetings and coordination with Muslim women to prepare the proposal for their incorporation in the working groups of the Women’s Council. 2. Presentation of proposals to the Women’s Council. 3. Meeting of the municipal Women’s Council with Muslim women organisation. 4. Participation in the working groups of the Women’s Council and in the plenary session of the Women’s Council. 5. Participation of women in the annual events for the promotion of participation, through their attendance at events proposed by other municipal areas: Week of the cultures, Volunteering Exhibition, etc. Malaga City Council University of Malaga 34 GOALS MEASURES To create groups of Muslim women who play the role of Muslim mentors of the city in different fields. 1. Work with groups of Muslim women in the city through regular meetings and encounters. 2. Create awareness among Muslim women about the importance of being Muslim mentors in the City of Malaga. EVALUATION INDICATORS: ❯ Number of round tables held. ❯ Number of women attending the round tables. ❯ Number of preparatory meetings of the Women’s Council plenary session attended by Muslim women. ❯ Number of plenary sessions of the Women's Council held. ❯ Number of Muslim women participating in the Women’s Council. ❯ Number of meetings of the working groups of the Women’s Council. ❯ Number of Muslim women participating in the Council’s working groups. ❯ Number of events in other municipal areas in which Muslim women participate. ❯ Number of Muslim women participating in municipal events organised by the Area of Social Rights. ❯ Number of calls made. ❯ Number of steps taken. ❯ Evaluation report of the activities carried out. Strategic line 4 Economic empowerment of women (women control their own destiny). GOALS MEASURES To empower the active role of women in the productive field. 1. Training course on promotion of entrepreneurial women. 2. Promotion of micro-enterprises, creation of cooperatives, etc. 3. Workshops on learning the development of activities that generate income and/or reduce domestic expenses. 4. Pre-employment workshops: customer attention, communication skills, etc. EVALUATION INDICATORS: ❯ Number of Muslim women attending the training courses. ❯ Number of workshops held. ❯ Number of women attending the workshops. ❯ Number of cooperatives/micro-enterprises of Muslim women that have been created. ❯ Number of steps taken. ❯ Number of calls made. ❯ Evaluation report of the activities carried out. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 35 AXIS 5 Social and intercultural mediation The beauty of the rainbow lies in its different colours. African proverb Welfare lies in the change. Arab proverb The two proverbs are loaded with positive concepts. Are we capable of making sense of them in the society we live in and of putting them into practice with our attitudes and behaviours? Spain has been a mixture of cultures for a few years, since the nineties. This does not mean that previously there were not people belonging to other cultures, but the number of immigrants has increased considerably, testing the social system and the attitudes towards the other of the Spanish society. In all societies, certain psychological mechanisms are present and they are activated, in a greater or lesser degree, against the other: racial and cultural prejudices and stereotypes, mechanisms of blaming the other (e.g. scapegoat) attitudes of fear and distrust or ethnocentrism. We have to fight against all this and we must make an enormous effort, because it is worth it: a peaceful, dignified and solidary life. After all, both locals and people coming from abroad all long for the same things: peace and wellness. It sounds utopian, but we firmly believe that we must fight for utopias. The challenge for any city is a peaceful and egalitarian conviviality of the diversity that sets up its citizenship. In a multicultural society such ours, where immigrants are part of the daily life of Spaniards, contributing to their level of well-being (they contribute to the social security system, mainly with jobs in sectors that Spaniards do not cover), it arises the need not only to recognise their diversity and difference, but also to learn to live together. Multiculturalism reflects a cultural, linguistic and religious diversity in the same society. It raises the recognition of differences based on the principles of equality and right to difference. It is necessary and urgent to work together in order to keep a peaceful, enriching, pleasant, tolerant and positive conviviality of all. This is the starting point of the interculturality. The need to act under good practice criteria is becoming more and more important, with the community space being a prominent place in which entities, organisations and local governments can improve their efficiency and, at the same time, optimise their resources. Community action with an intercultural approach cannot be seen as an enclosed intervention, but as a proposal for interaction between the various resources present in the community, citizens of different origins, cultures and ethnicities, their organisations and the government. Malaga City Council University of Malaga 36 Social and intercultural mediation contributes to the prevention, reformulation of conflicts and adaptation of institutions to the reality we are living and to the early resolution of conflicts in contexts of cultural diversity. The work carried out by social and intercultural mediators does not occur in isolation, but in a complementary way to the work of other professionals in the field of social rights. In fact, we could say its reason of being lies, on the one hand, in occupying the gaps that remain empty between the limits of other activities and, on the other, in serving as support for them, or even to serve as point of connection between them in contexts where cultural diversity is relevant. The mediator is one more element of the multidisciplinary team that serves as support in the actions of the rest of the team and he or she helps to create the adequate space for the encounter between the professional and the user and between the social partners. Mediation is not limited to mediate in specific sessions, but seeks to achieve a broader goal of intercultural conviviality. This is why we can talk about two levels of mediation: ➔ In a broad sense, the mediating action focuses on the knowledge of reality, the identification of problems and the adequacy of resources. ➔ In the strict sense, the interpersonal mediation where there are clearly identified parts through particular individuals (individuals or representatives of institutions or other entities). Through this axis, we will promote intercultural conviviality, working in the construction of a society where cultural diversity does not necessarily imply an insuperable conflict, but new forms of social relationship built on the management and reformulation of conflict and wealth that the pluricultural contexts entail. Therefore, to work for this conviviality means to work for social cohesion and for the integration of all individuals and groups on an equal footing. Conviviality is built among all and requires the acquisition of learning elements. The professionals involved should promote spaces where the population can meet, interact and dialogue. The contribution of these professionals is focused on the dimension of the management of cases. In order to fulfil the goal of facilitating this access, we must work together in an interdisciplinary way with the professionals of the social services and other areas of intervention (education, associative, health, etc.) coordinating with them, exchanging information, sharing interviews with users, referring cases mutually, monitoring, making home visits, sometimes also shared visits. Therefore, this professional support consists generally in guiding these other professionals of the social services when they are working with immigrant population, to provide them with the necessary cultural keys, to tackle each case or to work in a coordinated way for bringing it to a successful conclusion. We will work through the following strategic lines: First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 37 Strategic line 1 To prevent the emergence of a breeding ground for encouraging radicalisation processes. GOALS MEASURES To encourage the social inclusion of the foreign residents in the citizenship. 1. Creation of a space for meeting and dialogue aimed at all sectors of the population, both individually and collectively. 2. Provision of advice and help to manage the daily issues of the citizens. 3. Provision of information on municipal resources. 4. Support for the different professionals and institutions in the search of answers to the problems that are presented in contexts of cultural diversity, either by the barriers of the language or by the existence of significant cultural codes. To establish a communication channel with OMAC (Municipal Office for Citizen Support) to know users' cases related to the radicalisation process. 1. Direct attention to users through information, labour orientation and assesment. EVALUATION INDICATORS: ❯ Total number of cases treated. ❯ Total number of actions taken. ❯ Total number of home visits made. ❯ Number of visits made to social services. ❯ Number of visits made to municipal districts. ❯ Number of visits made to NGOs, entities. ❯ Total number of cases derived to other municipal services, and other institutions. ❯ Number of beneficiaries of the service. ❯ Number of calls made to different institutions, entities, areas, municipal companies, health centers. ❯ Number of coordination meetings held with areas and social services. ❯ Number of cases of radicalised people. ❯ Number of women in a radicalisation process. ❯ Number of men in a radicalisation process. ❯ Evaluation report of the activities carried out. Malaga City Council University of Malaga 38 Strategic line 2 Detection of possible radicalisation cases during the daily work. GOALS MEASURES Early identification of possible cases of people in a radicalisation process. Early identification of possible cases of people already radicalised. 1. Promotion of communication, rapprochement, mutual understanding, dialogue and encounter and the overcoming of prejudices. 2. Support, if necessary, of the access of citizens to public and private resources, promoting a degree of autonomy in the exercise of rights and obligations. EVALUATION INDICATORS: ❯ Total number of cases treated. ❯ Total number of actions taken. ❯ Total number of home visits made. ❯ Number of visits made to social services. ❯ Number of visits made to municipal districts. ❯ Number of visits made to NGOs, entities. ❯ Total number of cases derived from other municipal services and other institutions. ❯ Number of beneficiaries of the service. ❯ Number of calls made to different institutions, entities, areas, municipal companies, health centers. ❯ Number of coordination meetings held with areas and social services. ❯ Number of cases of radicalised people. ❯ Number of people in a radicalisation process. ❯ Evaluation report of the activities carried out. Strategic line 3 Intervention in detected cases. GOALS MEASURES To resolve conflicts and, therefore, promote the agreement and overcoming of disagreements. 1. Creation of an intervention space that will deal with: —Early intervention in vulnerable families. —The referral of cases to the competent official body. —Case monitoring. —Facilitation. 2. Treatment of cases. 3. Intervention in mediation. 4. Conflict resolution workshops. 5. Workshop on emotional management and personal identity. EVALUATION INDICATORS: ❯ Total number of cases treated. ❯ Total number of actions taken. ❯ Total number of home visits made. ❯ Number of visits made to social services. ❯ Number of visits made to municipal districts. ❯ Total number of cases derived from other municipal services and other institutions. ❯ Number of calls made to different institutions, entities, areas, municipal companies, health centers. ❯ Number of coordination meetings held with areas and social services. ❯ Number of cases of radicalised people. ❯ Number of people in a radicalisation process. ❯ Evaluation report of the activities carried out. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 39 AXIS 6 Management of conviviality, religious diversity and multiculturalism Spain is a country of diversity and religious plurality, regulated by the Organic Law on Religious Freedom of 1980, where a variety of religious confessions (Jewish, Muslim, Evangelical) coexist with the Catholic Church, still the religion with more believers. The massive influx of foreigners and the various agreements signed with the Holy See allow us to understand the steps in non-discrimination for religious beliefs and the government's new proposal to reform the Religious Freedom Law. This new law will establish guarantees for freedom of conscience and will incorporate the agreements currently in force between the Spanish government and other religious confessions, in addition to the jurisprudence of the Constitutional Court of recent years. The article 1, paragraph 3, of the Declaration on the Elimination of All Forms of Intolerance and of Discrimination Based on Religion or Belief, proclaimed by the General Assembly of the United Nations, establishes: ‘Freedom to manifest one's religion or beliefs may be subject only to such limitations as are prescribed by law and are necessary to protect public safety, order, health or morals or the fundamental rights and freedoms of others.’ Furthermore, article 18 of the Universal Declaration of Human Rights states: ‘Everyone has the right to freedom of thought, conscience and religion; this right includes freedom to change his religion or belief, and freedom, either alone or in community with others and in public or private, to manifest his religion or belief in teaching, practice, worship and observance.’ The increase of religious diversity is one of the most evident changes of our society in recent years. People must learn to live together in this diversity. This implies respecting the beliefs of other people and assuming that together we must define a conviviality project. In order to live together, we must know the religions of others. Religious entities and leaders play an essential role in preventing radicalisation. Schools of religion have great authority and influence in the conception of life for their students. As representatives of governments we have the responsibility to ensure that all schools of religion teach in tolerance and respect for each other and they take the necessary legal and judicial measures against those who violate it. In the last decades, an increase of the religious plurality in our city has been observed. This fact has supposed a series of challenges for the society of Malaga and the public administration. This growing diversity has been accentuated by two phenomena experienced in recent years: on the one hand, the secularisation of society and, on the other, the immigration. Both, to a greater or lesser extent, have contributed to making that diversity more visible. The management of religious plurality in our City Council focuses on the following aspects: ➔ Exercise of rights and respect for democratic values. ➔ Urban management and use of public space for celebrations that sometimes have high participation. Malaga City Council University of Malaga 40 ➔ Regularisation of religious practice, respecting other confessions and the norms of citizen conviviality and public order. ➔ Promoting conviviality through regularisation of common spaces. In a world where the diversity of beliefs grows and becomes more visible, the need to explore ways of communication between different religious traditions may arise. Only from communication and trust we will be able to materialise the understanding, respect and harmony between religious communities, both locally and globally. In a world that desires and seeks peace, justice and sustainability, beliefs and convictions can provide much in terms of inspiring creative responses and mobilising wills. Religious traditions and non-religious beliefs share values that are essential to strengthen and put into practice through dialogue and cooperation. On the other hand, interculturality does not only belong to a specific community, but to society as a whole and people committed to a model of relationships in which the rights and duties of citizenship are ensured and in which people can have the ability to enjoy multiple identities. In this perspective of social cohesion, the component of ethnic and cultural diversity becomes more relevant and the capacity to manage diversity and promote conviviality will be a value for our society. For this reason, the intervention in contexts of cultural and social diversity has to be a model of action and a sign of identity in the context of social action organisations. At the same time, it is necessary to engage in an intercultural dialogue with the different leaders, experts and communities to contribute to a better understanding of radicalisation and its prevention; emphasising the responsibility and the important role played by all religious communities in the fight against extremist ideologies that incite hatred, resulting in different manifestations of violence. We will work through the following strategic lines: First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 41 Strategic line 1 To develop and implement a strategy to promote understanding and participatory dialogue between the cultures and religions of our city. GOALS MEASURES To encourage the participation of religious leaders to create a platform for intraand inter-faith dialogue and debate by promoting tolerance and understanding among communities and expressing their rejection of violent doctrines by highlighting the pacifist and humanitarian values inherent in their theologies. 1. Creation of a space of trust with the speakers of the religious confessions existing in the city of Malaga. 2. Implementation of the religious freedom round tables. 3. Quarterly meetings of the Three Cultures with the presence of the leaders of the main religious confessions of the city of Malaga. 4. Assistance, participation and collaboration in the various events of the different cultures and religious denominations existing in the city. 5. Regular meetings with the different leaders of the religious confessions existing in the city. 6. Advice and support to the different religious confessions by the team of the Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation, when required. Management of the religious diversity of the city of Malaga. 1. Advice and help to manage the daily issues of religious communities. 2. Provision of training and information on the various religious beliefs to the citizens, through the municipal web site on an ongoing basis. 3. Highlight the most important events of the main religious confessions of the city in the municipal web site. 4. Inform about the spaces and services offered by the different religious confessions of the city, as well as the use of them. 5. Establish and keep in touch with key figures of the Islamic community to strengthen together resistance to radical tendencies. 6. Creation of a network of religious leaders in favour of peace in areas of Malaga where it is more urgent to act. 7. Regular meetings and coordination with the Muslim community. 8. Establishment of collaboration agreements between the Malaga City Council and the different religious confessions. To promote the participation of religious confessions in the management of public life and the social work of the City Council. 1. Access to public call for grants. 2. Counselling services on access to public call for grants. EVALUATION INDICATORS: ❯ Number of religious freedom round table held. ❯ Number of participants in religious freedom round table held. ❯ Number of meetings of the Three Cultures celebrated. ❯ Number of participants in the meetings of the Three Cultures celebrated. ❯ Number of events attended by the team. ❯ Number of meetings held with the religious leaders of Malaga. ❯ Number of counselling services to religious confessions provided by the team. ❯ Number of actions undertaken. ❯ Evaluation report of the activities carried out. Malaga City Council University of Malaga 48 Strategic line 2 To foster society attitudes that promote the reception and social integration of young immigrant population. GOALS MEASURES To encourage the participation and association of young people in recreational sports activities, as well as in the municipal offer of leisure, culture and traditional festivities in the city. 1. Awareness campaign to eradicate and prevent racism and xenophobia in the population. 2. Commemoration of the International Day for the Elimination of Racial Discrimination. 3. Institutional coordination in citizen security matters and prevention of conflict situations. 4. Facilitate the access of children and young people to the municipal activities of leisure, culture, sport, etc. through a participation quota. 5. Pre-arranged visits to the historical-artistic heritage of the city. 6. Participation in the Small Football World Cup Without Borders. 7. Visit and participation in cultural events of the city. 8. Meetings and participation in various cultural and religious events. 9. Drawing contest for primary school students on racism. 10. Workshop for primary school students on racial diversity. EVALUATION INDICATORS: ❯ Number of calls made to areas, companies and municipal organisms. ❯ Number of visits made to areas, companies and municipal organisms. ❯ Number of coordination meetings held with areas, companies and municipal organisms. ❯ Number of agreements signed with other areas, companies and municipal organisms. ❯ Number of activities, courses and training offer of other municipal areas in which young people participate. ❯ Number of young men and number of young women attending the activities. ❯ Evaluation report of the activities carried out. AXIS 8 Strategic communication: Internet and social networking The Internet is the key channel for the recruitment of young people and adolescents who, faced with the avalanche of information that they can access today, are not able to distinguish fiction and reality. Violent extremist groups exploit this situation and use it as a central element to gain adherents to their cause. They also use the strategy of fear based on conspiracy theories against the West. The Internet creates specific challenges in the light of its global and cross-border nature, giving rise to legal gaps and jurisdictional conflicts and allowing recruiters and radicalised people to communicate at a distance and with ease from anywhere in the world without physical borders, without the need to establish a base or to seek refuge in a particular country. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 49 In addition, the Internet and social networks are important platforms for feeding radicalisation and fundamentalism, as they allow the massive and rapid dissemination of hate speeches and terrorism advocacy messages. The manipulative messages of violent extremists in social media have been quite effective in attracting people into their ranks, especially young women and men. While violent extremists have shown some sophistication in the use of old and new mass media, people who reject this message have largely failed to offer disillusioned and disgruntled people a vision of the future that captures their imagination and gives them the prospect of tangible change. Thousands of young activists and artists are struggling online against violent extremism through music, art, filmmaking, comics and humour, and they deserve our support. In order to achieve these goals, this strategic aim is subdivided into the following strategic lines: Strategic line 1 To educate and train users of the Internet in responsibility, criticism and rule of law. GOALS MEASURES To promote a proper use of the networks. 1. Formative talks in secondary schools about the correct uses of the Internet. 2. Programs that promote education on media and the Internet. 3. Creation of a space on the proper use of the network in the web site of the City Council. 4. Support to associations and NGOs in campaigns of promotion and awareness on the right uses of the Internet. To protect and create awareness among users about hazards and recruitment strategies used by extremist to recruit new followers. 1. Formative talks in schools of primary and secondary education given by the Office for the Promotion of Conviviality and Religious Pluralism. 2. Creation and signing of an internal protocol of collaboration between the Area of Social Rights and the Local Police to derive possible cases of hate crimes. 3. Formative talks in techniques of emotional resilience to deal with strategies of recruitment through the Internet and social networks for minors. EVALUATION INDICATORS ❯ Number of talks in each education center. ❯ Number of people trained. ❯ Derivation protocol between the Malaga City Council and the Local Police. ❯ Space created on the Internet (web site of the Malaga City Council, Twitter, Facebook). ❯ Number of marketing campaigns. ❯ Number of visits to the web site that hosts the awareness campaign. ❯ Number of inquiries and complaints made to the web site. ❯ Total number of attended users. ❯ Percentage of satisfied users. ❯ Percentage of hours dedicated to awareness raising and social reporting. ❯ Number of visits to the web site. ❯ Number of annual updates of the web site. ❯ Number of appearances in the media. ❯ Number of attendees to events organized by the NGOs. ❯ Number of participations in external events: congresses, conferences, etc. ❯ Evaluation report of the activities carried out. Malaga City Council University of Malaga 50 Strategic line 2 To develop a consensual media and communication strategy that seeks standardization and inclusion. GOALS MEASURES To defend and promote universal values and human rights among the users of the Internet. 1. Provision of support for the implementation of training programs to mobilise, train and create networks of young activists to defend human rights online. 2. Programs to raise the awareness of young people about hate speeches on the Internet and the risks they entail. 3. Development of a non-emotive lexicon to deal with these questions, not linking Islam with terrorism. To agree and coordinate a common way of dealing with news related to radicalisation with the local media having a web presence in the Internet. 1. Forums and meetings with media professionals. 2. Training and awareness of media professionals and representatives and spokespersons of the various departments of the City Council and districts. To obtain the maximum support, consensus and participation of civil society and the media in the formulation of a common media and communication strategy in Malaga that will successfully promote inclusion and integration. 1. Calls for proposals. 2. Meetings and forums with civil society, the media, political parties, heads of departments of local administrations. 3. Signing of agreements, manifestos and declarations of protocols of joint action in communication. 4. Creation of a catalogue of style and/or treatment of the information related to this subject. EVALUATION INDICATORS: ❯ Number of networks of young human rights activists created. ❯ Number of members. ❯ Number of completed consultations. ❯ Number of actions. ❯ Number of forums. ❯ Number of meetings. ❯ Number of media involved. ❯ Number of awareness programs. ❯ Number of young men and number of young women sensitised. ❯ Number of projects proposals presented. ❯ Number of citizens, associations and NGOs presenting projects. ❯ Number of men and number of women attending the meetings and forums. ❯ Number of alliances and partnerships established. ❯ Annual number of meetings with alliances. ❯ Annual number of meetings with the third sector. ❯ Number of agreements with companies or other organizations. ❯ Catalogue of good practices. ❯ Evaluation report of the activities carried out. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 51 AXIS 9 Research and analysis The strategy for conviviality and the prevention of radicalisation is incomplete if no mechanisms are foreseen to update the knowledge of the different themes of the strategic axes of the Plan that implements it. It is necessary to study and analyse the evolution of the problems and phenomena that are being addressed in the other axes, the emergence of new problems and the impact that different implemented actions are having. In this way, it will be possible to update the contents of the trainings and awareness campaigns and in general to adapt of the measures adopted to increase its efficiency and effectiveness. On the other hand, this axis aims to put in value the knowledge acquired by the Malaga City Council thanks to its participation or membership in international associations and forums such as Strong Cities or the European Forum on Urban Safety (EFUS). The comparative study of other models of prevention of radicalisation and the analysis of their results are also crucial for the ongoing improvement of the model developed by the municipality of Malaga and they are essential ingredients for the success of the Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga. To achieve these goals, this strategic axis is subdivided into the following strategic lines: Strategic line 1 Ongoing study and monitoring of the groups at greatest risk of radicalisation: minors under administrative care and young people formerly under administrative care, women and families. GOALS MEASURES To identify strengths and weaknesses of vulnerable groups to formulate prevention measures. To adapt and improve the contents of the training and awareness campaigns addressed to these groups. To formulate proposals to update and improve counter-narrative strategies. To update and improve the measures of radicalisation treatment. To visibilise and transfer knowledge. 1. Studies, surveys. 2. Meetings. 3. Analysis of possible cases. 4. Round tables. 5. Statistical analysis. 6. Workshops, seminars. 7. Visits. 8. Articles, publications. 9. Presentations. Malaga City Council University of Malaga 52 EVALUATION INDICATORS: ❯ Number of people participating in the activities. ❯ Number of meetings made. ❯ Number of publications and reports. ❯ Number of research projects in which we are involved. ❯ Number of papers or conferences. ❯ Number of agreements with universities, associations, NGOs and civil society. ❯ Evaluation report of the activities carried out. Strategic line 2 Study about religious practice of the population of Malaga, their needs and demands, and the relationships or perceptions between different religious confessions. GOALS MEASURES To identify the needs and demands of religious confessions, as well as the issues that prevent them to practice their religion. 1. Perform needs assessments. 2. Surveys to the citizens on religious themes. 3. Meetings with the religious confessions leaders. 4. Statistical analysis. 5. Celebration of various workshops and seminars on religious themes. 6. Mapping. 7. Regular bibliographic reviews. To identify and update the profiles of the different religious confessions resident in Malaga. 1. Elaboration of reports. Design of profiles. 2. Making of catalogues. 3. Preparation of papers. To create, in collaboration with the Observatory of Social Inclusion, a migration profile for the city of Malaga that allows the design of strategies to fight against radicalisation. To identify conflicting points and points of agreement between different communities. To formulate proposals for the improvement of conviviality and social cohesion among the different communities residing in Malaga. To contribute to update and improve a counter-narrative strategy. To visibilise and transfer knowledge. 1. Involve the Observatory of Social Inclusion in the design of the profile. Carry out the joint work. 2. Regular bibliographic reviews. EVALUATION INDICATORS: ❯ Number of participants. ❯ Number of surveys carried out. ❯ Number of reports submitted. ❯ Number of proposals. ❯ Migration profile document. ❯ Profile of each religious confession in Malaga. ❯ Catalogue and map of hotspots in the municipality of Malaga. ❯ Catalogue of good practices, consensus and agreements between different religious confessions or ethnocultural communities. ❯ Evaluation report of the activities carried out. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 53 Strategic line 3 Study of strategies and methodologies for recruitment of radical groups and the evolution of the profile of the radicalised person. GOALS MEASURES To update the profile of recruiters and people to be recruited. 1. Conducting studies, surveys. 2. Analysis of documented cases of recruitment of detainees convicted of terrorism or related offenses (hate crimes, etc.). To update training materials and ongoing training on identification of radicalisation processes. 1. Meetings. 2. Round tables. 3. Statistical analysis. To formulate new proposals for prevention measures, for contra-narrative strategy and for the treatment of radicalisation. 1. Workshops, seminars. 2. Catalogues. 3. Reports. 4. Studies. 5. Regular bibliographic reviews. EVALUATION INDICATORS: ❯ Number of proposals. ❯ Number of prevention measures reports. ❯ Number of reports on profile of recruiters and people to be recruited. ❯ Number of reports on strategy and methodology used by radicals. ❯ Number of reports on treatment measures of radicalisation. ❯ Number of studies presented. ❯ Number of workshops and seminars. ❯ Evaluation report of the activities carried out. Malaga City Council University of Malaga 54 Strategic line 4 Comparative study of other models of prevention of radicalisation at the municipal level. GOALS MEASURES To identify other municipalities with a similar profile in order to propose some type of collaboration with the Malaga City Council in the prevention against radicalisation. 1. Invitation to conferences. 2. Meetings vis-à-vis. 3. Searches on the Internet. 4. Benchmarking. To get to know the profiles and problems associated with the processes of radicalisation in municipalities of other countries to identify best practices applicable to the case of Malaga. 1. Studies, surveys. 2. Meetings. 3. Round tables. 4. Statistical analysis. 5. Workshops, seminars. To identify synergies between strategies and prevention models against the radicalisation of other municipalities in other countries and Malaga. 6. Exchanges of good practices in international forums such as Strong Cities, Radicalisation Awareness Network (RAN), EFUS, etc. To update tools to identify processes of radicalisation. 1. Analysis. 2. Workshops. 3. Meetings. To formulate prevention measures. 1. Studies and publications. To contribute to the formulation of a strategy for contra-narrative. 1. Exchanges of good practices in international forums such as Strong Cities or RAN EU. 2. Meetings with religious leaders. To improve the proposed measures for the treatment of radicalisation. 1. Meetings with religious leaders. 2. Meetings and studies. EVALUATION INDICATORS: ❯ Number of conferences, meetings, seminars, etc., organized. ❯ Number of men and number of women attending the seminars, meetings, workshops, round tables, etc. ❯ Number of municipalities studied. ❯ Number of collaboration and cooperation agreements with other municipalities. ❯ Report of synergies with other strategies and prevention models. ❯ Number of proposals for new measures to prevent radicalisation. ❯ Number of updates of the identification instruments for radicalisation processes. ❯ Number of forums in which we have participated. ❯ Number of presentations, papers, etc., submitted to such forums. ❯ Number of meetings with religious leaders. ❯ Evaluation report of the activities carried out. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 55 The element that articulates and develops the Plan is the Office for the Promotion of Conviviality and Religious Pluralism. It is an tool that centralises a daily, regular and in-detail monitoring and the implementation of each of the axes, that has access to the data or information generated, that participates in some implemented actions, that analyses the actions carried out to get a global vision with which to focus the formulation of new proposals to improve the strategy and local plan. 3.1 Office for the Promotion of Conviviality and Religious Pluralism 3.1.1 General aspects, goals and tasks The idea of creating the Office for the Promotion of Conviviality and Religious Pluralism arises from the challenge of responding to ever greater needs to articulate, coordinate and implement the activities derived from the axes of the First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga. Therefore, the idea is to offer a specialised attention to address the problem of violent radicalisation and work for conviviality, towards citizenship. In order to promote the implementation of the activities planned in the different strategic axes of the Plan, it is necessary to have a specific body in charge of monitoring the activities, the implementation of some activities whose initiative can only come from the City Council and, above all, of coordinating all participants involved in the implementation of the activities to ensure the effectiveness and efficiency of the efforts and to focus correctly on the global goals established. The goals will be: ➔ Identification, qualification and study of possible radicalisation cases. ➔ Referral of possible radicalisation cases for its proper treatment. ➔ Treatment or guidance of the possible radicalisation cases. Strategies of implementation and monitoring of the Plan3 Malaga City Council University of Malaga 56 ➔ Promotion of relationships between different religious confessions and communities. ➔ Treatment, assistance and provision of services in order to respond to the needs, demands, problems and suggestions of the different religious confessions and communities of Malaga. Some of the roles and services to be carried out by the Office for the Promotion of Conviviality and Religious Pluralism are: ➔ Reception (by various means) of possible cases of radicalisation. ➔ Identification of possible cases or focus of radicalisation through contact with networks (visits, meetings, forums, workshops, encounters, etc.). ➔ Guidance and advice to users, families, victims, etc., on the elements that identify a possible case of radicalisation and on any aspect related to radicalisation and its environment. ➔ Treatment of possible cases of radicalisation according to the case and its stage within the process. ➔ Raising awareness of the phenomenon of radicalisation at the local level. ➔ Reception of requests, complaints suggestions from religious entities and communities and their possible treatment. ➔ Referral of the possible cases of radicalisation to the entities and organisms in charge or trained for their treatment. ➔ Treatment of information and knowledge acquired to formulate conclusions and propose recommendations for local, regional, national or international policies. 3.1.2 Structure of the Office The Office, based on interdisciplinary work and team-work, offers an environment focused on the person and family from a perspective of biopsychosocial care. It seeks to achieve the highest well-being and life standards for people, to promote self-responsibility, autonomy and self-care as a pillar for the functional recovery and reincorporation to the community, besides contributing to the decision-making shared between professionals and users. The Office for the Promotion of Conviviality and Religious Pluralism is composed by a team with a diverse and multidisciplinary profile and experience (mediation, social education, psychology, legal analysis, international relations, development cooperation, religious and ethnic expertise, analysis and communication, strategic analysis, good governance, project management, political analysis, immigration, refugees, etc.) needed to approach from a different perspectives, complementary to each other, the phenomenon of violent radicalism that is intended to prevent and eradicate. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 57 The professionals who are part of the Office assume their relationship with the citizens, professionals from other services, other areas and municipal companies and organizations according to the following values: ➔ Respect, to recognize and accept the opinions and values of citizenship, professionals, and organisations. ➔ Integrity, maintaining the confidentiality and privacy of the population being served. ➔ Collaboration, in the commitment to working for the achievement of mutually acceptable solutions with citizenship, professionals, and organisations. ➔ Ability to adapt to new social and health requirements. ➔ Proactive, preventive and efficient approach. Malaga City Council University of Malaga 64 To carry out the evaluation, the following material and documentation is available: ➔ Annual reports of the municipal areas and entities. ➔ Memory of the Office for the Promotion of Conviviality and Religious Pluralism. ➔ Schedules of actions performed. ➔ Evaluation indicators. Each of the activities carried out in the axes of the Plan will be evaluated in a systematic way so that at the end of the annual timetable you can observe the degree of compliance of the Plan and the measures that have been carried out. In order to carry out this evaluation, a measurement instrument called evaluation of the activity will be used, which anonymously, includes the following necessary aspects to verify if the activity has been developed correctly. 5.3 Report of the activities carried out A report detailing everything that has been done throughout the year will be made at the end of each year. This report will be summarised according to the axes of the Plan. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 65 The training of people must be understood as an activity that contributes to the growth and competitive improvement of the organisation. Therefore, it must be the object of a training plan that considers training as an ongoing, pondered and planned process with specific goals and certain deadlines. Our training plan programs training activities, fitting them to the profile and needs of the public and target entity. The success of the training program for awareness that we have developed aims not only to generate knowledge, but also to change attitudes. In order to facilitate practical tools that help and accompany the learning processes, a commitment is made to the design and elaboration of materials that facilitate the visualisation of projects and works within a dynamic, practical and participative work methodology based on the principles of the discovery pedagogy. This training plan responds to the need to: Improve training in the prevention of radicalisation, interculturality and management of the different people who are in direct contact with groups especially vulnerable to this issue. Under this training plan, we will work based on the following goals: ➔ To increase the competences, increasing their knowledge and improving their skills and attitudes for the cross-cutting integration of the intercultural perspective. The aim is ultimately to promote changes in ways of thinking and focusing on policies, organisational modes and how to work in institutions and other related organisations. ➔ To get to know and contextualise the phenomenon of violent radicalisation in Spain, bringing it closer to our local area. ➔ To inform and create awareness among municipal staff and citizens in general about the importance, frequency and magnitude of the problem of violent radicalisation, making them perform an early detection of processes of radicalisation and recruitment. ➔ To acquire a series of basic tools for the knowledge, treatment, intervention and detection of people susceptible to be radicalised, people already radicalised and radicalisers. Ongoing training plan6 Malaga City Council University of Malaga 66 The target audience of the Plan will be: A) Staff from the following areas, agencies and municipal companies: —Area of Social Rights. —Area of Citizen Participation, Immigration and Development Cooperation. —Area of Equality of Opportunities. —Area of Security. —Area of Youth. —Area of Sports. —Area of Commerce and Public Road. —Mayor's Office (Communication and Media). — Más Cerca SAM (Municipal Social Servicies Company). — Parcemasa (Municipal Cemeteries Management Company). — ESPAM (Public Security School). — IMV (Municipal Housing Department). — IMFE (Municipal Training Department). B) Civil society and society of Malaga. C) Collectives, associations and entities. D) National law enforcement agencies. E) Army. F) Education: —Teachers. —Students. —Parents’ associations. G) Collectives especially vulnerable and sensitive to radicalisation: —Women. —Youths. —Youths under institutional care. —Youths formerly under institutional care. —Minors. H) Religious entities. I) Health. J) Justice. The modalities of the training that we propose will be the following: a) Face to face. b) Semi-attendance. c) On line. d) Sessions. e) Workshops. f) Seminars. g) Case sessions. h) Debates. i) Round tables. The training will be developed through training modules, which are learning units that integrate skills, attitudes and knowledge required for effective performance in a competence area or competency unit, through the development of experiences and tasks that come from the professional context in a real working context. All these activities will be evaluated. First Cross-cutting Plan for the Conviviality and Prevention of Violent Radicalisation in the City of Malaga 67 The budget for the execution of the Plan, regarding human resources, does not include a specific professional team for the implementation of the different programs, but this content is added to the municipal staff tasks. The material resources to carry out training actions or collaborations through grants with specialised entities, publicity, days, etc., will be what is estimated in the municipal budget, like in any other type of expense, with the appropriate budgetary imputation. In the process of drawing up the Plan, we have been working with international institutions and organisations that offer, through different calls, the opportunity to develop actions framed in the defined strategic lines, which will allow us to increase the funds allocated to the Plan. Budget7 Ayuntamiento de Málaga Área de Gobierno de Derechos Sociales, Buen Gobierno y Transparencia