The possibility of applying the international standard (ISO 10006:2017) To manage the quality of the project in the Directorate of the municipality of Dhuluiya

Journal for Educators, Teachers and Trainers JETT, Vol. 13 (5); ISSN: 1989-9572 514 ISSN 1989 – 9572 DOI: 10.47750/jett.2022.13.05.047 The possibility of applying the international standard (ISO 10006:2017) To manage the quality of the project in the Directorate of the municipality of Dhuluiya Dr. Fadheelah Salman Dawood1 Ammar Farouk Ahmed2 Journal for Educators, Teachers and Trainers, Vol. 13 (5) https://jett.labosfor.com/ Date of reception: 10 Aug 2022 Date of revision: 11 Oct 2022 Date of acceptance: 12 Oct 2022 Dr. Fadheelah Salman Dawood,Ammar Farouk Ahmed (2022). The possibility of applying the international standard (ISO 10006:2017) To manage the quality of the project in the Directorate of the municipality of Dhuluiya Journal for Educators, Teachers and Trainers,Vol. 13(5). 514-530. 1Prof,University of Baghdad - College of Administration and Economics - Department of Industrial Management 2Researcher,University of Baghdad - College of Administration and Economics - Department of Industrial Management Journal for Educators, Teachers and Trainers, Vol. 13 (5) ISSN 1989 – 9572 https://jett.labosfor.com/ Journal for Educators, Teachers and Trainers JETT, Vol. 13 (5); ISSN: 1989-9572 515 The possibility of applying the international standard (ISO 10006:2017) To manage the quality of the project in the Directorate of the municipality of Dhuluiya Dr. Fadheelah Salman Dawood1,Ammar Farouk Ahmed2 1Prof, University of Baghdad - College of Administration and Economics - Department of Industrial Management 2Researcher, University of Baghdad - College of Administration and Economics - Department of Industrial Management Email: Dr.fadhiela.salman@ coadec.uobaghdad.edu.iq1,amar.farook1205[email protected].edu.iq2 ABSTRACT The research seeks the possibility of applying the international standard (ISO 10006: 2017) in one of the projects of the Directorate of Dhuluiya Municipality within Salah al-Din Governorate, including the project (the implementation of the Hawally road linking the concrete bridge and the floating bridge and paving streets in the district of Dhuluiya) in order to assess the extent of the application of the standard as A checklist was used as a main tool for research, in addition to personal interviews by adopting the descriptive approach, a case study. Those responsible for the project and the company executing the project were interviewed. The researcher reached the most important results, which is that the project quality plan clause of the specification has obtained the highest gap, followed by principles Quality management, project quality processes, and finally the context and project characteristics. Keywords: project management, project management quality system, international standard. INTRODUCTION There is the need to conduct periodic project evaluations in order to ensure that the work is being accomplished as planned - the project review process helps motivate team members to complete the tasks assigned to them in the best way by identifying the gaps and taking corrective measures and taking them into consideration in the Future projects, that is, it helps everyone to continue focusing on the project goals and making work towards the goal by everyone. Therefore, the project evaluation process is an important activity in the management of any project. Many parties from project owners, decision makers, and project funders emphasize the importance of the role played by the project evaluation process. In his success and continuity and the achievement of his goals. The first topic: the scientific methodology of research Preface The topic deals with a detailed presentation of the research problem, the importance of the research, the research objectives, the procedural scheme of the research, the limits of the research, the research community and sample, the measurement tool, and as follows: First: the research problem: Today, companies and government departments, including the Dhuluiya Municipality Directorate, seek to improve the quality of their projects, which is an important matter due to technical development and technology, as well as competition between companies based on project completion. Therefore, it has become necessary to follow modern technological methods in the completion of projects. One of these methods is the project quality management system specification. The international standard (ISO 10006: 2017), especially that the Dhuluiya municipality directorate has a service aspect - the problem lies in knowing the extent to which the international standard (ISO 10006: 2017) can be applied in the projects of the Dhuluiya municipality directorate and through the research problem can answer the following questions: - 1. What is the possibility of applying the international standard (ISO 10006: 2017) projects in Salah al-Din Governorate - Directorate of Dhuluiya Municipality. 2. What are the gaps of the provisions of the International Standard (ISO 10006: 2017) when applying to the research sample. Journal for Educators, Teachers and Trainers JETT, Vol. 13 (5); ISSN: 1989-9572 516 3. Can project management in projects in Salah al-Din Governorate - Directorate of Dhuluiya Municipality - Dhuluiya District provide the necessary requirements for the application of the international standard (ISO 10006: 2017). Second :The importance of this research lies in improving the quality of projects through the application of the international standard (ISO 10006: 2017) related to the quality of project management and through: Directing decision makers to develop an appropriate methodology for evaluating projects in accordance with the international standard (ISO 10006: 2017). Assist the resident engineer to see the importance of applying the international standard ISO 10006: 2017) in general and in the research sample in particular. Guiding the senior leadership in Salah al-Din Governorate - Dhuluiya Municipality Directorate on the importance of the international standard (ISO 10006: 2017) in future projects. Third: Research Objectives Presenting a concept for evaluating projects in accordance with the application of the international standard (ISO 10006: 2017) related to the quality of project management for publication and application. Study and analysis of the reality of the work of the Directorate of the Municipality of Dhuluiya in Salah al-Din Governorate on the application of the international standard (ISO 10006: 2017). Determining the gap or gaps for each item of the International Standard (ISO 10006: 2017) in the research sample and determining the necessary procedures for applying the standard for the purpose of obtaining projects with the required engineering specifications and with high quality. Fourth: The research plan Through the problem, research objectives and the provisions of the international standard (ISO 10006: 2017), especially the fourth requirement, the project management quality system, the main variable of the research scheme was identified. Journal for Educators, Teachers and Trainers JETT, Vol. 13 (5); ISSN: 1989-9572 517 Figure (1): The action chart Source: prepared by the researcher. Clauses of the International Standard (ISO10006:2017) project management quality system 1The context and characteristics of the project, including (organizations - stages and processes - project management) 2Principles of quality management, including (leadership - customer engagement - continuous improvement - decision making - relationship management - foundations for quality management systems) Project management quality processes Project quality plan Preparing a checklist according to the specification items using heptagonal scale weights Project Evaluation Are the requirements of the specification applied in the project? Achieving project goals NO YES Journal for Educators, Teachers and Trainers JETT, Vol. 13 (5); ISSN: 1989-9572 518 Fifth: The limits of research Spatial boundaries Salah al-Din Governorate - Dhuluiya District - Directorate of Dhuluiya Municipality - Project (Implementation of the Hawally Road linking the concrete bridge and the floating bridge and paving streets in the district of Dhuluiya) > Time limits: The research started from 7/1/2022 until 30/4/2023, including field visits to the project. 1Human limits: those responsible for managing projects in Dhuluiya district and in the company executing the project. 2Objective limits: the provisions of the international standard (ISO 10006: 2017) the fourth requirement of the project management quality system (context and project characteristics - quality management principles - project management quality processes - project quality plan). Sixth: Research Methodology The researcher relied on a case study approach to the reality of (Dhuluiya Municipality Directorate in Salah al-Din Governorate) for the project (Implementation of the Hawally Road linking the concrete bridge and the floating bridge and paving streets in the district of Dhuluiya) for the purpose of reaching the desired goals and results by taking advantage of the mechanisms provided by the curriculum and using more than One method such as (checklists, reviewing project files for the purpose of collecting information, notes on projects and conducting interviews directly with project management officials) in order to analyze data and discuss the results scientifically to reach the desired goals. Seventh: Population and research sample 1. Research community: Directorate of Dhuluiya Municipality in Salah Al-Din Governorate. 2. Research sample: The project (Implementation of the Hawally Road linking the concrete bridge and the floating bridge and paving streets in Dhuluiya) in the district of Dhuluiya was selected as a sample for research. A checklist designed to record data in accordance with the requirements of the International Standard (ISO 10006: 2017) was used through the following items (context and project characteristics - quality management principles - project management quality processes - project quality plan) which helps analysts to know the conformity between the actual reality And between the requirements of the specification and identifying the gaps through the use of weights for the Seventh Likert scale, as shown below Table (1) shows the items of the Seventh Likert scale weight paragraphs 6 Fully Applied Completely Documented 5 Fully Applied Partially Documented 4 Completely undocumented 3 Partially applied fully documented 2 Partially Applied Partially Documented 1 Partially Applied Undocumented 0 Not applicable Not documented The gap for each list is determined by: 1Result = weight x repetitions Arithmetic mean = total score ÷ total repetitions Percentage (the rate of compliance with the standard) = arithmetic mean ÷ 6 - size of the gap = 1 – percentage The second topic: the theoretical side This topic consists of two parts the first part: evaluation of projects and includes (the concept and definition of project management - project characteristics - concept and definition of project evaluation - project evaluation objectives). Project management quality (context and project characteristics - quality management principles - project management quality processes - project quality plan) - benefits of the quality management system in projects). First: the concept and definition of project management Project management is in essence managing organizations, so it requires effective application of a wide range of general management skills in order to achieve the desired goals. The skills that senior executives use daily in directing their organizations are useful and appropriate for project management. The concept of project Journal for Educators, Teachers and Trainers JETT, Vol. 13 (5); ISSN: 1989-9572 519 management: Organizing any task as a project is due to the concentration of responsibility and authority for an individual or a small group to ensure the achievement of the goals that the various activities of life, especially the economic one, are in a state of development and growth in various directions and specializations, which is one of the characteristics of the current century and through the presence of a certain idea that helps in making future decisions In any organization or facility for the purpose of expanding and developing the current situation, expansion or development cannot be achieved without the presence of a perceptive management capable of directing and supervising. The growing acceptance of project management indicates that the application of appropriate knowledge, processes, skills, tools and techniques can have an incapable impact on the success of the project. Identifying that subset of the body of knowledge for project management is generally recognized as good practice. “Generally recognized” means that the knowledge and practices described are applicable to most projects of the time, and there is consensus about their value and usefulness. :4) PMBOK, 2008) The organization of the project allows the manager to be more quick to respond to the customer, so he can take appropriate decisions to solve problems as soon as possible before they escalate. Most organizations that use scientific formulas to manage the project indicate that they have gained experience in building better relationships with the customer It was positively reflected in the performance through time, cost and quality indicators (less time - lower cost - higher quality). The administration also helps in achieving higher satisfaction for employees through better coordination between departments. (Al-Obaidi & Al-Fadl, 2010: 23) and (Zocar, 2018: 28), and the table below shows the definitions for project management, as follows Table (2) The views of some writers and researchers on the definition of project management from (2010 - 2022) definition Author year page A process for organizing, planning, managing, coordinating and controlling all project resources from its inception until its completion for the purpose of achieving project objectives on time, within cost limits and according to the required specifications Roberts & Wallace 2008:10 It is the administrative function that includes the responsibility of defining (objectives – organizing – planning – scheduling – estimated budgets – direction and control) to achieve the technical and time standards of the project. Al-Obaidi & Al-Fadl 2010: 23 14 The application of knowledge, skills, tools, and techniques to project activities to meet project requirements - a project management profession: a formal document describing applicable standards, methods, processes and practices PMBOK 2017 ,31 The art of achieving the highest possible possibility to achieve the project's goals in the specified time, budget and the required quality Zokar 2018 : 28 A combination of methodologies and techniques that help in planning, organizing and scheduling everything that contributes to the success of the project Arab Entrepreneur 2022,8 Source: Prepared by the researcher based on the researchers mentioned in it. The researcher concluded that project management is an administrative function that works on applying knowledge to project activities to achieve project goals on time, within the specified budget and with the required technical specifications. Second, the characteristics of the project Projects have a set of characteristics that distinguish them from other businesses, the most important of which are 1Purpose: projects are designed to achieve planned goals, tasks and purposes. The size and nature of the project depends on the complexity of the task, as the project is divided into partial tasks to achieve those goals (Al-Obaidi & Al-Fadl, 2010: 20) 2Temporary: All projects are designed considering that the available time period is limited. This means that each project has a specific beginning and end. We reach the end of the project when the goals are achieved or when it becomes clear that the project’s goals are not achievable. The word temporary does not necessarily mean a short period, as there are projects that lasted for several years. The time delay from the predetermined project completion date is one of the factors of failure and leads to an increase in the cost of the project. The summary of the duration of the project should be specific and not open. (Zocar, 2018: 21) He presented Journal for Educators, Teachers and Trainers JETT, Vol. 13 (5); ISSN: 1989-9572 520 ((Al-Mawashi, 2016:22)) regarding the project characteristics: 3Uniqueness: the project in its implementation needs unique and non-routine activities, even if two projects are similar in nature, size and shape, the implementation of each of them needs different activities (the nature of management - risks - resources). 4Overlapping dependency: projects need sequential and overlapping activities with each other and also overlap with other functional departments in the organization such as (individuals - finance) and may overlap with other parties such as (suppliers - subcontractors), the completion of the project does not depend on the project manager and crew Not only, but depends on and overlaps with the parent organization (the top management). 5Conflict: The project is a social activity in which interests may conflict if the overlap in the project activities leads to a conflict, so this conflict must be managed in a way that achieves the project’s goals effectively and efficiently. 6Risks: The project, due to its characteristics and objectives in time, cost and specifications, increases the risks, especially if it deviates from achieving these objectives, thus exposing the project to risks. Third: The concept and definition of project evaluation The processes of planning, design, follow-up and evaluation are essential parts of the project management approach according to results (impacts), i.e. management by results and effects. The evaluation process is based on finding a kind of compatibility between the criteria included in that process and the objectives of the proposed project. That is, estimating the value of a particular thing in comparison with something else, that is, comparing the achieved results with the set goals, which is the famous administrative principle that governs the management philosophy and directs it with the results it achieves, that is, with the effects it creates. The basic idea that governs the project cycle, especially follow-up and evaluation, lies in helping officials to manage resources and activities in a project to improve the results and effects of the project, whether in the short or long term. The follow-up and evaluation will be as follows: (Al-Banna, 2011: 9). 1Follow-up: it relates to the two stages of input and output, and it monitors what resources have been invested and what has been produced or achieved 2Evaluation and review: it relates to the stage of results and depends on the data and information provided by the follow-up process, and we compare it with what is planned to be achieved. 3Verification of the effects: the last series of project results and focus on the long-term continuous changes that have occurred and how the results of the project contribute to the effects of those effects on everyone (Al-Mughrabi, 2017: 4, 5). The different types of project evaluation provide insight and reveal areas that may need improvement. It can be difficult to estimate project management with abundant moving parts, but project evaluation is designed to make the process much easier. Every project begins with careful planning, and this paves the way for the project implementation phase, while estimates, plans, and schedules guide the project team as they complete tasks and deliverables. Monitoring is necessary in order to ensure the achievement of results and objectives and to take corrective measures (Williams, 2008: 3) and it can be illustrated through Figure (2) Figure 2: shows the project evaluation development cycle Source: Prepared by the researcher based on what was mentioned in the above sources project planning Project assembly Project Evaluation Project execution Journal for Educators, Teachers and Trainers JETT, Vol. 13 (5); ISSN: 1989-9572 521 Table (3): Writers and researchers’ viewpoints on the definition of project evaluation from (2011-2021) definition Author year page The process of identifying merit, value, importance, and evaluation is the result of all of this, the process of making comparisons for the purpose of improving decisionmaking Al-Banna, 2011: 12,11 An organized scientific process that includes collecting evidence, making comparisons and measuring things against criteria. The outcome of the evaluation must be measurable and not just descriptive opinions.. The Moroccan, 2017: 6 A process that helps administrators manage project resources and activities to enhance development outcomes along the project's phases, from the short to the long term Arab Entrepreneur, 2021 Source: Prepared by the researcher based on the researchers mentioned in it. From the above, project evaluation is a process of comparing the actual reality with specific criteria for the purpose of identifying weaknesses and taking the necessary corrective measures to achieve the results. Fourth: Objectives of project evaluation (Ismail, 2010: 18) and (Abu Abdel Aziz, 2015: 3) see the goals that the investment decision-maker seeks to achieve through project evaluation, as follows: 1. A method that can help achieve the optimal use of available resources 2. A means that helps reduce the degree of risk for the invested funds, as through the project evaluation process, the appropriate alternative can be selected from among several alternatives. 3. It helps in directing the money to be invested to that area that ensures the achievement of the specified goals 4. A method that helps rationalize investment decisions Fifth: International Standard (ISO 10006:2017) A document issued in November of the year (2017) for quality management that was issued by the Technical Committee (TC176 / ISO) of the International Organization for Standardization. It is the third version. The first version was the specification (ISO 10006:1997) and the second version was the specification (ISO 10006:2003). Then the standard (ISO 21500: 2012) was issued, as the three versions provide guidance on project quality management and comply with the standard specifications (ISO 9000: 2015 and ISO 90001: 2015). These specifications depend on the seven principles of quality management, which are (customer focus - Leadership - Employee Engagement - Management Approach - Evidence-Based Decision Making - Continuous Improvement - Relationship Management) This specification is used for all projects regardless of size and level of complexity (AlAfandi, 2018: 209). It was presented (Al-Tai and others, 2010:310) that the International Standard Organization (ISO) aims at the following: 1. Facilitating trade exchange while developing methods of cooperation in the fields of work. 2. Develop different areas of work that can be measured. 3. It helps in setting standards and foundations for granting the certificate related to achieving standard levels. (Mohammed, 2017:20) As for the provisions of the specification (ISO 10006:2017) that the researcher took for the project management quality system, it includes: 1. The context and characteristics of the project 2. Principles of Quality Management 3. Project management quality processes 4. Project quality plan Because the rest of the items represented in the first, second and third items, especially the work of the specification and guidelines for project quality management and the references through which this document was issued, and accordingly we will clarify the dimensions of the fourth requirement, the project management quality system as follows:- (4-1) Context and project characteristics (4-1-1) General: a general context for quality management specific to the beneficiary organization, in which the project organization must work in order to avoid problems as a result of the difference in quality systems between the two parties (ISO 10006:2017). (4-1-2) Organizations: This section of this specification clarifies that the project organization that is tasked with establishing it, the beneficiary organization and the funding organization, where the roles, responsibilities and Journal for Educators, Teachers and Trainers JETT, Vol. 13 (5); ISSN: 1989-9572 522 authorities between the organization of all concerned parties must be clarified and maintained as documented information (ISO 10006:2017). (4-1-3) Phases / processes in the project: The term phases differs from the term operations in project management - the project can be divided into interconnected phases to monitor and achieve objectives and assess related risks, and the phases of the project are divided into a number of activities such as development and termination. As for the project processes They are the necessary processes for project management and necessary to complete the project (ISO 10006:2017). (4-1-4) Project management processes: These include planning, organizing, controlling and taking corrective measures to achieve project objectives in accordance with the continuous improvement method (ISO 10006:2017). (4-2) Principles of Quality Management: They are the foundations for quality management systems for each organization or project on which the project quality management guidelines are based and include (customer focus - leadership - employee engagement - management approach - continuous improvement - decision making - relationship management) (ISO 10006) :2017). (4-3) Project management quality processes: The project process management must be within the quality management system to achieve the goals and the project organization works within the beneficiary organization and there is an alignment of the quality management system of the two organizations. There will be control over external parties in order to ensure implementation in accordance with the context of the quality management system (ISO 10006:2017). (4-4) Project Quality Plan: It is necessary to document the project’s quality management system and refer to it in the project quality plan with identifying the resources needed to achieve quality and its objectives and refer to them when planning by management. necessary to treat it in order to reduce its consequences (ISO 10006:2017). Sixth: The benefits of the quality management system in projects The quality management system in projects is a specification among a group of international standards (quality management) and uses the methodology (plan - do - check - implement) and this specification achieves benefits, including: - 1Delivery of the project on time through proper planning for each stage of the project 2Reducing what is surprising when implementing the project’s work 3Improving the satisfaction of all parties by providing the service in a timely manner (Kristinsdottr and Moller; 2014: 192) And (Weaver & Patrick: 2016:3) believes that there are benefits at the level of the organization implementing the project, including: 1. It helps in transferring knowledge and experiences between leading and modern organizations. 2. Improved project delivery process 3. Obtaining tenders more efficiently and effectively by submitting more realistic offers 4. The decision-making process is more transparent for all administrative levels through effective communication between them. The third topic: the practical side A checklist was relied on for the purpose of knowing the extent to which the requirements of the specification (ISO 10006: 2017) could be applied in the project (Construction of the Hawally Road Connecting Concrete Bridge and Floating Bridge and Paving Streets in Dhuluiya). The weighted arithmetic, conformity ratio and gap ratio for each specification item. Below is a detailed explanation of each specification item: Fourth requirement: project management quality systems: AItem (context and characteristics of the project) The results indicate that the context and project characteristics item had an arithmetic mean (5.43) and it is close (fully applied, fully documented) with a matching ratio of 90% and that the size of the gap is 10% and this indicates that the research sample obtained (18) points through three paragraphs (an organization operates The project and the beneficiary organization (Dhuluiya Municipality Directorate) are in the same context as the project quality systems when starting the project - Documentation of responsibilities and powers between the Directorate of the Municipality of Dhuluiya and the implementing agency of the project - division of work in the form of sequential activities) and also obtained (20) points through four paragraphs (identify Project quality management processes - internal and external issues affect the project's ability to achieve results - periodically preparing reports on project implementation - preparing reports by management on the basis of which diagnostic measures are taken. Journal for Educators, Teachers and Trainers JETT, Vol. 13 (5); ISSN: 1989-9572 529 documented), which results in a gap between the project quality plan and the actual reality by an amount of (0.143). 8. The percentage of the compliance rate with the specification through the evaluation summary is (0.825), and the gap between the project management quality requirements and the actual reality is approximately (0.174) (fully applied, partially documented) Second: suggestions Through the foregoing, the researcher presented a set of recommendations, including: 1. That government departments in general and the Directorate of the Municipality of Dhuluiya in particular seek to obtain the international standard (ISO 10006:2017) for the purpose of applying it in future projects. 2. Creation of a Quality Management Department in the Directorate of Dhuluiya Municipality due to the lack of this department in its organizational structure. 3. Reviewing the international standard (ISO 10006:2017) by the supervisors of the implementation of the project to know the strengths and weaknesses in order to evaluate the strengths and address and strengthen the weaknesses. 4. Employing a staff specialized in quality management in companies seeking to obtain employment from government organizations 5. Companies obtaining this specification and other international specifications for project management from the International ISO is a condition for obtaining projects, which provides the opportunity for them to complete the work with the lowest level of risks in planning and implementing the work because it focuses on continuous improvement REFERENCE 1. Abu Abdulaziz, 2015: The nature and importance of the project evaluation process - Human Resources Forum https://www.startimes.com. 2. Al-Banna, Muhammad, 2011: Evaluating projects, scientific foundations and practical applications - King Abdulaziz University - Saudi Arabia. 3. 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