[Research Poster] Tolerance for Technological Hiccups: Personality Predispositions and Responses to Erroneous Robotic Systems

Tolerance for Technological Hiccups: Personality Predispositions and Responses to Erroneous Robotic Systems Motivation Research Hypotheses Research Design (N = 62; 44 male, 18 female) Results Human-robot interactions are affected by a multitude of errors like misunderstandings and technical issues Giuliani et al., 2015; many of which cannot be resolved in the near future Cameron et al., 2020. Research on possible consequences on interaction success has led to differing results (e.g., a diminished trust in the robot Robinette et al., 2017 vs. a more positive evaluation Mirnig et al., 2017). Research from human-to-human interactions implies personality-related differences in how users react to robot errors McCullough et al., 2001. 1 Big Five Inventory 2 (Neurocitism: 12 items, α = .88; Agreeableness: 12 items, α = .74) 2 Self-developed scale (7 items, α = .75) 3 Jian Trust Survey (12 items, α = .83) 4 General Attitudes Towards Robots Scale (10 items, α = .73) Neither participants' emotional stability (F(1,15) = .002, p = .929) nor their level of social agreeableness (F(1,15) = .002, p = .966) predicted their error forgiveness propensity. Participants who are more likely to forgive errors had a higher trust in an erroneous robot (F(1,15) = 5.846, p < .05). This did not effect their general attitude towards robots (F(1,15) = .034, p = .857). Interacting with any robot briefly improves participants' general attitude towards robots (t(35) = -4.181, p < .001), but the effect subsides after a week (t(26) = 2.223, p < .05). Participants with a higher technology affinity had a better opinion of robots in general after interacting with an error-free robot than with an erroneous robot; the inverse was true for participants with a lower technology affinity (F(3,36) = 6.610, p < .05, η2 = .17). TAKE HOME MESSAGE Interacting with a robot – erroneous or not –fimproves the opinion on robots in general. A higher propensity to forgive errors leads to more trust in an erroneous system. Technology affinity moderates the influence of errors on the opinion of an erroneous system. C1 C2 C3 Emotional Stability Error-free Interaction (n = 21) Robot did not understand participants (n = 21) Answer was delayed by 8 seconds (n = 20) Forgiveness Trust + + Social Agreeableness 1 1 2 3 4 Attitude Lukas Erle*, André Helgert, Andre Dittmann, Carolin Straßmann, and Sabrina C. Eimler Institute for Computer Science / Institute for Positive Computing Ruhr West University of Applied Sciences Lukas Erle [email protected] References Sorry, could you repeat that? Please recommend me some fantasy books.