बैंकिंग क्षेत्र के डिजिटलीकरण का अध्ययन
Abstract
इस अध्ययन का उद्देश्य यह जांचना है कि चयनित भारतीय बैंकों में ग्राहक और कर्मचारी डिजिटल बैंकिंग समाधानों का उपयोग कैसे करते हैं, साथ ही यह भी जांचना है कि कथित उपयोगिता और उपयोग में कथित आसानी जैसे कारक क्या हैं, साथ ही डिजिटल बैंकिंग सेवा की गुणवत्ता, ग्राहक धारणा में डिजिटल बैंकिंग का उपयोग करने का इरादा क्या है। एक्सेस आंकड़ों के अनुसार, भारतीय स्टेट बैंक, आईसीआईसीआई बैंक और एचडीएफसी बैंक देश और चित्तूर जिला क्षेत्र में सबसे अधिक डिजिटल बैंक हैं।
Full text
138 https://researchtrendsjournal.com Online at: https://researchtrendsjournal.com ISSN No: 2584-282X Indexed Journal Peer Reviewed Journal INTERNATIONAL JOURNAL OF TRENDS IN EMERGING RESEARCH AND DEVELOPMENT Volume 3; Issue 4; 2025; Page No. 138-143 Received: 07-05-2025 Accepted: 13-06-2025 1Manisha Thakur and 2Mahadev Pandagre 1, 2Faculty, Department of Commerce and Management, Madhyanchal Professional University, Bhopal, Madhya Pradesh, India DOI: https://doi.org/10.5281/zenodo.17326314 Corresponding Author: Manisha Thakur lkjka'k , , , , , ewy'kCn: , , , , çLrkouk , , , , , , - , - , , , 1 2015 , , - , , , , , , , ,
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International Journal of Trends in Emerging Research and Development https://researchtrendsjournal.com 141 https://researchtrendsjournal.com 2: , 1 4.2305 .74719 -1.155 .088 2.343 .176 2 4.2187 .72509 -1.326 .088 3.495 .176 3 4.1302 .74786 -.929 .088 1.831 .176 4 4.3112 .78664 -1.464 .088 3.236 .176 5 4.2760 .81661 -1.598 .088 3.722 .176 6 4.1133 .83216 -1.222 .088 2.381 .176 7 4.1667 .80145 -1.361 .088 3.130 .176 8 3.7643 1.09779 -1.011 .088 .520 .176 1 4.3177 .63254 -.626 .125 .621 .248 2 4.2865 .63511 -.817 .125 1.781 .248 3 4.2318 .63897 -.247 .125 -.665 .248 4 4.3880 .66069 -.619 .125 -.645 .248 5 4.3516 .72899 -1.466 .125 3.873 .248 6 4.1875 .76219 -1.041 .125 2.134 .248 7 4.2422 .73778 -1.202 .125 2.978 .248 8 3.7422 1.10715 -1.008 .125 .465 .248 1 4.3099 .63436 -.614 .125 .591 .248 2 4.2812 .64152 -.811 .125 1.651 .248 3 4.2188 .64152 -.233 .125 -.669 .248 4 4.3906 .65717 -.617 .125 -.636 .248 5 4.3542 .73309 -1.464 .125 3.775 .248 6 4.1849 .75768 -1.046 .125 2.221 .248 7 4.2318 .74113 -1.174 .125 2.839 .248 8 3.7422 1.11655 -1.005 .125 .439 .248 : 3 : , , 3: , 1 3.7044 1.05883 -.822 .088 .258 .176 2 3.7734 1.03560 -.836 .088 .209 .176 3 3.6641 1.09956 -.929 .088 .253 .176 4 3.8164 1.05958 -1.204 .088 1.032 .176 1 3.6823 1.09024 -.826 .125 .190 .248 2 3.7448 1.04842 -.868 .125 .266 .248 3 3.6615 1.09352 -.959 .125 .342 .248 4 3.7865 1.08694 -1.211 .125 .958 .248 1 3.6719 1.09193 -.820 .125 .156 .248 2 3.7526 1.04156 -.871 .125 .271 .248 3 3.6510 1.09977 -.968 .125 .321 .248 4 3.7839 1.09002 -1.204 .125 .920 .248 :
International Journal of Trends in Emerging Research and Development https://researchtrendsjournal.com 142 https://researchtrendsjournal.com 4: , 1 3.5495 1.05650 -.699 .088 .027 .176 2 3.7734 1.14899 -.754 .088 -.384 .176 3 3.5234 1.11384 -.683 .088 -.105 .176 4 3.6823 1.18359 -.733 .088 -.347 .176 5 3.7865 1.15713 -1.055 .088 .295 .176 6 3.4987 1.18553 -.456 .088 -.646 .176 1 3.5729 1.04714 -.832 .125 .302 .248 2 3.8255 1.11401 -.870 .125 -.013 .248 3 3.5911 1.09450 -.733 .125 .069 .248 4 3.7708 1.09810 -.880 .125 .195 .248 5 3.8438 1.11789 -1.098 .125 .510 .248 6 3.5182 1.15606 -.493 .125 -.487 .248 1 3.5625 1.05030 -.791 .125 .188 .248 2 3.7995 1.12364 -.797 .125 -.208 .248 3 3.5781 1.10972 -.723 .125 -.020 .248 4 3.7500 1.09830 -.823 .125 .067 .248 5 3.8177 1.13483 -1.059 .125 .355 .248 6 3.4870 1.16737 -.458 .125 -.564 .248 : 5 , ( r = 0.870; p<0.01) 5: 1 . (2- ) .207** 1 . (2- ) .000 .194** .870** 1 . (2- ) .000 .000 .144** .854** .819** 1 . (2- ) .000 .000 .000 .251** .767** .762** .710** 1 . (2- ) .000 .000 .000 .000 .182** .118** .130** .119** .410** 1 . (2- ) .000 .001 .000 .001 .000 .160** .137** .163** .135** .276** .500** 1 . (2- ) .000 .000 .000 .000 .000 .000 .076* .079* .098** .076* .052 .156** .786** 1 . (2- ) .034 .029 .006 .036 .042 .000 .000 : **. 0.01 (2-) *. 0.05 (2-) a. = : ; : ; : ; : ; : ; : ; : ; :
International Journal of Trends in Emerging Research and Development https://researchtrendsjournal.com 143 https://researchtrendsjournal.com 6: - 1 . (2- ) .207** 1 . (2- ) .000 .194** .870** 1 . (2- ) .000 .000 .144** .854** .819** 1 . (2- ) .000 .000 .000 .251** .767** .762** .710** 1 . (2- ) .000 .000 .000 .000 .182** .118** .130** .119** .410** 1 . (2- ) .000 .001 .000 .001 .000 .160** .137** .163** .135** .276** .500** 1 . (2- ) .000 .000 .000 .000 .000 .000 .076* .079* .098** .076* .052 .156** .786** 1 . (2- ) .034 .029 .006 .036 .042 .000 .000 : **. 0.01 (2-) *. 0.05 (2-) a. = : ; : ; : ; : ; : ; : ; : ; : " , ," " " / / 1. , , , 2022 2. . : - (ISSN 2455-2267) 2017 3. , 3D 2023 4. , : ( ) 2020 5. , , , . , , , : 2021 6. , , , 2024 7. , , - : 2024 8. - , - , : 2023 9. , , 2021 10. , 2022 11. , , : 2024;37:163-179. DOI: 10.51680/ev.37.1.12 12. , " " - 2023;10:9-16 13. , 2024;11:10-16. DOI: 10.36676/urr.v11.i2.09 14. , , : 2024 Creative Commons (CC) License This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY 4.0) license. This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.