Professional Social Media Usage : Work Engagement Perspective

https://doi.org/10.1177/1461444820921938 new media & society 1 –24 © The Author(s) 2020 Article reuse guidelines: sagepub.com/journals-permissions DOI: 10.1177/1461444820921938 journals.sagepub.com/home/nms Professional social media usage: Work engagement perspective Reetta Oksa Tampere University, Finland Markus Kaakinen University of Helsinki, Finland Nina Savela Tampere University, Finland Noora Ellonen Tampere University, Finland; University of Helsinki, Finland Atte Oksanen Tampere University, Finland Abstract Social media enables information sharing and social interaction within organization. This research aims to analyze how both workand nonwork-related communication with colleagues and the work community on social media is associated with work engagement among Finnish professionals. A total of five Finnish professional organizations (N = 563) and a representative sample of the Finnish working population (N = 1817) contributed to the survey data, which was analyzed with structural equation modeling. We found a direct positive association between work-related communication and work engagement among Finnish working population, and a positive indirect associations between both workand nonwork-related communication and work engagement via organizational Corresponding author: Atte Oksanen, Faculty of Social Sciences, Tampere University, 33014 Tampere, Finland. Email: [email protected] 921938NMS0010.1177/1461444820921938new media & societyOksa et al. research-article2020 Article 2 new media & society 00(0) identification and social support. Findings suggest that communication in social media supports work engagement via organizational identification and social support. Organizations should pay more attention to social media communication practices and provide opportunities to build organizational identification and receive social support in social media. Keywords Communication, organizational identification, social media, social support, work engagement New technologies set novel opportunities and challenges for working life and organizations. Social media use is changing communication, networking, and knowledge sharing at workplaces, and employees often use general social media and social networking sites (e.g. Facebook) on top of enterprise social media (ESM) platforms (e.g. Microsoft Teams [MS Teams]) to communicate both workand nonwork-related matters. This has different implications to work and individuals. Past literature indicates that social media communication can provide opportunities for work engagement (Sharma and Bhatnagar, 2016; Van Zoonen et al., 2017; Van Zoonen and Banghart, 2018), that is, a positive motivational state of mind at work (Schaufeli et al., 2002) that can increase employees’ performance and work productivity (Hakanen and Koivumäki, 2014). Communication in social media can also challenge employees to be and remain engaged due to conflicting demands, constant connectivity, interruptions (Bucher et al., 2013), and blurring boundaries between work and private life (Ayyagari et al., 2011). Enterprise social media platforms, which combine numerous features, such as microblogging and document sharing in one integrated place, can contribute to improving information access and dissemination (Leonardi and Mayer, 2015). Social media usage provides opportunities for employees to collaborate and coordinate work (Gibbs et al., 2013). Social media can be supportive, particularly in inducting new employees (Leidner et al., 2018; Sharma and Bhatnagar, 2016). This can, in turn, positively influence employees to connect with colleagues, feel welcomed, and gain a sense of belongingness. Social media is not only used for work purposes, but also utilized more and more often for informal and relaxed communication with others in the work community (Mäntymäki and Riemer, 2016). However, nonwork-related social media usage is often considered as counterproductive working behavior (e.g. Andreassen et al., 2014; Berkelaar et al., 2015; Kowalski et al., 2018), which can lower employees’ work engagement (Syrek et al., 2018). This study examines the communicative purpose of social media usage in organizations and the association of this type of communication with work engagement. This communication can take place either on ESM platforms or on public social media platforms. Instead of concentrating on specific social media platforms, we consider all of these types of social media usage in our study; the only requirement is that they are used for communication with colleagues or the work community. More specifically, we analyze whether both workand nonwork-related communication on social media are positively associated with work engagement and whether this association is mediated by increased social support and organizational identification. Oksa et al. 3 Earlier research has suggested that professional social media use can support formal and informal communication within the work community (Gibbs et al., 2013; Mäntymäki and Riemer, 2016) and also offer various other job resources including increased sense of community and social support (Gibbs et al., 2013; Leidner et al., 2018; Olmstead et al., 2015) and work engagement (Sharma and Bhatnagar, 2016; Van Zoonen and Banghart, 2018). Both organizational identification, that refers to a feeling of oneness to the organization (Mael and Ashforth, 1992), and social support, that refers to an emotional, informational, and instrumental support from work community (Cohen and Wills, 1985), have been associated with enhanced work engagement in prior studies (see, for example, Demirtas et al., 2017; Hakanen et al., 2006; Othman and Nasurdin, 2013; Van Dick et al., 2020). The results of our investigation contribute to prior research on social media usage in organizations and work engagement by providing further knowledge: First, on how social media usage for workand nonwork-related communication is related to work engagement. Second, on the role of organizational identification and social support in that relationship, which have not been studied before. Third, this is the first study to elaborate the role of professional social media usage on work engagement, organizational identification, and social support. By analyzing separately workand nonwork-related communication and the use of different social media tools for working purposes, we are able to infer whether social media communication with colleagues is associated with the expected outcomes, beyond the other affordances of professional social media use. We utilized a nationwide sample of Finnish employees together with an organizational sample to examine both nonworkand work-related social media communication. The study focuses on the communicative and social aspects of social media usage. The theory section starts with a literature review on past research on social media communication in organizations. Our hypothesis development is based on theories of work engagement, organizational identification, and social support. Social media communication in organizations Recent dramatic increase in professional social media usage have led organizations to utilize it more for both internal and external purposes (Koch et al., 2012; Leonardi et al., 2013; Treem and Leonardi, 2012; Yu et al., 2018). Social media, defined as a set of internet-based applications enabling user-generated content creation and exchange (Kaplan and Haenlein, 2010; Krämer et al., 2017), facilitates communication and interaction within a work community. Organization-specific applications include social media platforms, such as MS Teams, on which employees can communicate and share documents and information about work issues (Leonardi et al., 2013; Treem and Leonardi, 2012). Other applications include external public social media channels, such as Facebook, which can be utilized for personal development and self-promotion (Leidner et al., 2018; Van Dijck, 2013), branding and marketing purposes, and for collaboration with stakeholders (Kaplan and Haenlein, 2010; Sivertzen et al., 2018), in addition to collaboration with the work community. In organizations, social media is often referred to as ESM, enterprise social networking sites (ESNS), or internal social media (ISM; Ellison et al., 2015; Leonardi et al., 2013). ESNS refer to social networking sites that mimic public social networking sites, 4 new media & society 00(0) such as Facebook, but which can restrict membership and interaction by their implementation and management within an organization (Ellison et al., 2015). In addition to this function, ESM and ISM allow workers to reveal communication partners, view different forms of messages and material, and communicate with all or specific coworkers using functions similar to public social media (Leonardi et al., 2013). Social media can help employees create robust forms of communication, sustain and grow knowledge over time (Treem and Leonardi, 2012). Thus, communication in social media can advance knowledge sharing across teams regardless of geographical location (Ellison et al., 2015; Leonardi et al., 2013; Pee and Lee, 2015) and can enhance organizational transparency and job performance (Olmstead et al., 2015). Social media allows employees to target their messages to certain audiences and modify, revise, and alter content afterwards, thus enhancing the content quality (Treem and Leonardi, 2012). Employees can satisfy their information needs by allowing information and sharing ideas in a conversational and autonomous manner, rather than just fulfilling certain task-oriented purposes (Leonardi and Mayer, 2015; Mäntymäki and Riemer, 2016). Social media provides possibilities to reveal social ties, in other words, associations between people and between people and content. This can support forming social connections, identification with other experts and accessing relevant information, which in turn can enhance the social capital in organizations (Treem and Leonardi, 2012). Therefore, ESM usage can improve social support (Olmstead et al., 2015; Treem and Leonardi, 2012) and the sense of closeness and connectedness to colleagues and the company (Ehrlich and Shami, 2010). A few scholars (Sharma and Bhatnagar, 2016; Van Zoonen et al., 2017; Van Zoonen and Banghart, 2018) have shed light on the relationship between work-related social media communication and work engagement, indicating that there is a positive link between the two. Although social media usage in organizational context provides various benefits, employees can be skeptical about using social media for work purposes (Treem et al., 2015). Professional social media usage can also stimulate unwanted behaviors, such as cyberloafing (Andreassen et al., 2014), cybervetting (Berkelaar et al., 2015), and cyberbullying (Kowalski et al., 2018). Hence, professional social media challenges communication dynamics in organizations (Gibbs et al., 2013). So far, it is also known that informal, nonwork-related discussions between colleagues in ESM can foster social capital and interpersonal relationships (Leonardi and Mayer, 2015; Mäntymäki and Riemer, 2016). Therefore, nonwork-related communication can enable to fulfill both work-related and private communication motives of the employees (Leonardi and Mayer, 2015; Mäntymäki and Riemer, 2016). Furthermore, collaboration with coworkers on Facebook is positively associated with higher job satisfaction (Robertson and Kee, 2016). Nonwork-related communication on social media knowledge management systems, such as organizational discussion groups, can enhance employees’ interaction with diverse groups across organization. This communication can allow employees to improve their skills, such as problem-solving and knowledge sharing, which in turn, can foster organizational innovativeness and value (Mäntymäki and Riemer, 2016) and can subsequently lead to better organization performance (Nisar et al., 2019). As nonworkrelated social media communication is associated with various positive organizational outcomes, it can be argued that it has a connection to work engagement as well, in addition to the suspected association of work-related communication and work engagement. Oksa et al. 5 Work engagement in the context of social media communication Work engagement is one of the central well-being themes in today’s working life. Recent comparative 30-country study indicates a need to pay more attention to fostering work engagement, especially in organizations that have less educated employees, blue-collar jobs and nonpermanent contracts (Hakanen et al., 2019). Professional social media usage can work as a strategic tool for enhancing (Sharma and Bhatnagar, 2016) and even contributing to constructing work engagement in organizations (Van Zoonen and Banghart, 2018). However, the intensity of work together with social media usage challenge employees to balance their professional and private life, especially in situations where constant work presence is needed, because work tasks can be accessed anywhere at any time (Van Zoonen et al., 2017). Due to this, it is important to note that social media communication overload is also found to be one of the major stressors at work (Yu et al., 2018). Schaufeli et al. (2002) introduced the concept of work engagement, which is one of the concepts used to describe positive aspects of well-being at work. Work engagement refers to a long-term and broad work-related state of mind that allows employees to express themselves physically, cognitively, and emotionally in their work roles (Schaufeli and Bakker, 2004a; Schaufeli et al., 2002). Vigor (e.g. high energy level), dedication (e.g. sense of significance), and absorption (e.g. positive immersion to work) are dimensions of work engagement (Schaufeli and Bakker, 2004a; Schaufeli et al., 2002). Thus, engaged employees generally enjoy, experience meaningfulness in, and are willing to put effort into their work. Work engagement is a positive force that pushes employees forward with their work to perform their best. Work engagement has been associated with numerous positive aspects of work, such as enhanced initiative-taking (Hakanen et al., 2008), work performance and productivity on the task level (Hakanen and Koivumäki, 2014), and financial returns on the corporate level (Xanthopoulou et al., 2009). Work-engaged employees are also more eager to help colleagues achieve common goals (Xanthopoulou et al., 2009). Furthermore, work engagement can prevent burnout and absenteeism from work (Schaufeli et al., 2009). Job resources, which are often described as significant drivers of work engagement (Bakker, 2011; Schaufeli and Bakker, 2004a), refer to salutary psychological, physical, social, and organizational characteristics of work, such as control over one’s work and social support (Demerouti et al., 2001; Schaufeli and Bakker, 2004a). In turn, job demands, such as workload and time pressure, are work-related elements that require constant psychological or physical effort from employees and can decrease work engagement (Demerouti et al., 2001; Schaufeli and Bakker, 2004a). Bakker et al.’s (2007) findings revealed that job resources, such as organizational climate and supervisor support, can boost work engagement, even if job demands are high. Communication through social media can either act as a resource or a burdening factor. Past researchers have discovered two important relationships to work engagement: one between social media usage and job resources, such as effective communication practices and wider information accessibility, and the other between social media and job demands, such as communication, information, and social overload (Van Zoonen and Banghart, 2018; Van Zoonen et al., 2017; Yu et al., 2018). Requests for professional social media usage can involve interruptions and conflicts in combining professional and 6 new media & society 00(0) private lives. The usage can cultivate the need for employees to separate these two stronger and not utilize social media for work purposes as much, which can decrease their work engagement (Van Zoonen and Banghart, 2018). A body of research also highlights the fact that constant information availability and online connectivity can have negative well-being consequences for employees, such as decreased job performance (Yu et al., 2018), exhaustion (Van Zoonen et al., 2017), and technostress (Bucher et al., 2013), which can reduce work engagement. Therefore, employees are challenged to balance both the needs of their own and their employer and the positive associations that people easily make about social media usage can become counterproductive. Nevertheless, prior studies indicate that there is a positive link between work engagement and those employees who are willing to integrate their professional and private lives using social media for work purposes (Van Zoonen and Banghart, 2018; Van Zoonen et al., 2017). In addition, the study by Syrek et al. (2018) demonstrated that nonwork-related social media usage is associated with lower work engagement between persons and within person straight after the usage. However, their study also revealed that nonwork-related social media usage can serve a microbreak, thus enhancing work engagement an hour after the usage. Work engagement can be expressed physically, cognitively, and emotionally (Schaufeli and Bakker, 2004a; Schaufeli et al., 2002), but in our study, we were interested if the behavioral activities of using social media can have an impact on work engagement as an affective–cognitive state of mind. Thus, we hypothesize the following: Hypothesis 1a. A direct positive association exists between work-related communication on social media and work engagement. Hypothesis 1b. A direct positive association exists between nonwork-related communication on social media and work engagement. Organizational identification and social support The concept of organizational identification is based on social identity theory. This theory explains how group categorization helps people to build their positive self-concept, which subsequently increases social identification and belongingness to a certain group (Tajfel and Turner, 1985). Thus, organizational identification is a type of social identification within a specific organizational group, which is cognitively constructed, relational, and comparative. In short, organizational identification refers to oneness with an organization, which can result in an employee taking any successes or failures of the organization personally (Mael and Ashforth, 1992). Social identities become active depending on their accessibility and situational saliency meaning that even individuals with strong organizational identification can have other personal and group-based identities as well (Mael and Ashforth, 1992; Tajfel and Turner, 1985). The association between organizational identification and work engagement has been established in past research. For example, the relationship between organizational identification and job satisfaction is mediated by work engagement (Karanika-Murray et al., 2015). The association between perceived organizational corporate social responsibility initiatives and organizational citizenship behaviors and work engagement is also Oksa et al. 7 mediated by organizational identification (Van Dick et al., 2019). Furthermore, ethical leadership has also been related to higher organizational identification and work engagement (Demirtas et al., 2017). Fieseler et al. (2015) suggest that the higher organizational identification in social media settings, the more it fosters employees to exemplify a unified identity with both workand nonwork-related elements (Fieseler et al., 2015). Research evidence also suggests that employees are using multiple identities successfully to present themselves in social media depending on the fundamental purpose of the disclosure (Berkelaar et al., 2015; OllierMalaterre et al., 2013; Van Dijck, 2013). Possibility to combine private and professional boundaries can enhance feeling of togetherness (Leonardi et al., 2013). Identity negotiation can also involve context collapse, as employees’ communication audiences can be both private and professional (boyd, 2008). This context collapse and especially invisible audiences may lead in tensions between people and people to be anxious about privacy issues, resulting in them censoring themselves. The ability to segment audiences using advanced privacy features makes it easier for users to consider which audiences they wish to disclose themselves (Vitak, 2012). Nevertheless, people may not share the same motives for online disclosure (Ollier-Malaterre et al., 2013). Thus, employees may need policies and support from employers to develop their boundary management skills (Ollier-Malaterre et al., 2013). Madsen (2016) underpinned the idea that organizational identity is socially and communicatively constructed, claiming that employees more strongly identify with an organization when they can discuss ideas with, negotiate with, and challenge each other on ISM platforms. This is also supported by Van Zoonen and Treem (2019) implying that workrelated information sharing in social media is associated with organizational identification. Especially, vertical communication in organizations has been found to be associated with higher organizational identification, meaning that communication from and with top management is essential in forming organizational identification (Bartels et al., 2010; Larosiliere and Leidner, 2012). Collegial friendships, specifically the perceived authority of those friendships on Facebook, are associated with higher employee identification on the departmental and organizational level. Thus, managers are in key roles to enable a positive communication climate and to foster organizational identification (Bartels et al., 2019). In addition, horizontal (i.e. informal) communication with colleagues in Facebook is associated with organizational identification (Larosiliere and Leidner, 2012). Based on the above-mentioned arguments, both types of communication, workand nonwork-related, on social media are key to creating a sense of community and collaboration and eventually can help to build work engagement. On the grounds of previously presented research literature, we hypothesize the following: Hypothesis 2a. Organizational identification mediates the relationship between work-related social media communication and work engagement. Hypothesis 2b. Organizational identification mediates the relationship between nonwork-related social media communication and work engagement. Social support derives from the fundamental and comprehensive human motivation concerning the need to belong, which embraces forming and maintaining social relationships 8 new media & society 00(0) (Baumeister and Leary, 1995; Kelly et al., 2017) and consists of emotional, informational, instrumental support, and social belonging (Cohen and Wills, 1985). Prior research indicates the job resource role of social support. A supervisor’s support has been related to work engagement (Hakanen et al., 2006) and moderating the effects of job demands on work engagement (Othman and Nasurdin, 2013; Sawang, 2012). Therefore, the support received from supervisors is important for balancing job demands and fostering work engagement. In addition, Orgambídez-Ramos and De Almeida (2017) stated that collegial social support moderates the relationship between work engagement and job satisfaction. Thus, engaged employees are more satisfied with their work when they are surrounded by supportive peers. By linking social support to social media usage, evidence suggests that both collegial and supervisor support are related to the usage of social networking sites. Study by Charoensukmongkol (2014) indicate that social media enables the formation and maintenance of social relationships and the ability to act supportive toward colleagues, which can intensify the use of social media, as advice and support is effortlessly available. Conversely, perceived supervisor support decreases employees’ need to attach to social media. Both of these notions can have an impact on employee performance by mitigating work-related stress (Charoensukmongkol, 2014). ESM is also utilized in an e-learning context in organizations, and it allows employees to share experiences and give and receive peer support (Leino et al., 2013). Lu and Hampton (2017) suggest that Facebook usage increases awareness of resources such as social support embedded in one’s social network, which is perceived higher the more social ties, the larger and diverse the person’s network is. Buehler et al. (2019) discovered that people use several verbal support-seeking strategies in their Facebook status updates. For example, asking help, indicating a stressor or alternatively, celebrating successes (Buehler et al., 2019). Moreover, private and informal Facebook discussion groups can enhance peer support, emotional support, and professional connectedness, which can have a positive influence on decreasing work-related stress (Gandy-Guedes et al., 2016). Besides, informal communication on ESM platforms can foster collaboration, social connectedness, and social capital, regardless of organizational boundaries (Ali-Hassan et al., 2015; Jarrahi and Sawyer, 2013). Based on the previous hypotheses and the literature, we hypothesize the following: Hypothesis 3a. Social support mediates the relationship between work-related communication and work engagement. Hypothesis 3b. Social support mediates the relationship between nonwork-related communication and work engagement. Method Participants Investigation of the relationship between professional social media usage and work engagement involved conducting a social media at work survey at five Finnish professional organizations, which represented different occupational fields: finance, telecommunications, personnel services, publishing, and retail. The occupational fields were Oksa et al. 9 selected based on their recognized public social media visibility in Finland. We wanted a representation of different occupational fields that were not too similar to each other. In addition, the size of the organizations varied from bigger corporations with more than 10,000 employees to smaller companies employing under 2000 employees. The targeted audiences in these organizations varied from 152 to 2737 participants (see Table 1). The social media at work in expert organizations survey was collected from employees of five professional organizations during November and December 2018. The sample 1 participants (N = 563) were aged between 21 and 67 years (M = 40.7, SD = 10.9); 67.7% were female, 31.6% were male, and 0.7% other. The survey response rate ranged between 3.2% and 34.2% (M = 17.7, SD = 11.9). Participants were recruited by their company’s human resources or communications departments, via email, or via ISM platforms (see details in Table 1). After collecting data from expert organization employees, we conducted a national survey including the same measures to get a more diverse picture of the phenomenon. During March and April 2019, the social media at work in Finland survey was collected from Finnish employees of different occupational fields. The survey participants (N = 1817) were aged between 18 and 65 years (M = 41.75, SD = 12.19); 46.84% were female and 53.16% were male. The survey response rate was 28.3%. Norstat organized data collection; it established a pool of volunteers from which participants were recruited. Our stratified sampling strategy, with corresponding sampling weights, allowed us to create a representative sample of the Finnish workforce population in terms of age and gender (Mage = 41.4, SDage = 12.4; 47.9% female). Conducting an identical national comparison survey allowed us to establish a more extensive view on the topic. This way we are able to compare the data sets to find out if the same results from expert organization employees will replicate in the general workforce population. Our study design offers a novel perspective on the linkages between social media use and work engagement and enables us to discover insights from professionals that can be generalized to the Finnish working population. Procedure Completion of both surveys involved using either computers or mobile devices. Sample 1 was designed with the LimeSurvey program and was administrated by the research group in the university server. Sample 2 was collected by Norstat. The surveys aimed to Table 1. Responses provided by companies in sample 1 (N = 563). Industry Number of targeted employees Number of responses Response rate (%) Company A Personnel services 677 128 18.9 Company B Retail 870 194 22.3 Company C Publishing 152 52 34.2 Company D Telecommunications 1026 102 9.9 Company E Finance 2737 87 3.2 16 new media & society 00(0) support (β = .37, p < .001) were both positively associated with work engagement. The social media use for work purposes was positively associated with organizational identification (β = .12, p < .001). Of our background variables, female gender was positively associated with social support (β = .05, p = .048), organizational identification (β = .08, p < .001), and work engagement (β = .10, p < .001), and age was positively associated with organizational identification (β = .05, p = .025) and work engagement (β = .14, p < .001). The analysis showed an acceptable fit between our hypothesized model and our data (χ2(df = 14) = 85.91, p < .001, CFI = .98, RMSEA = .053, SRMR = .015). There was a direct relationship between work-related communication and work engagement (β = .05, p = .043), but not between nonwork-related communication and work engagement (β = .04, p = .097). An indirect association was revealed between work-related communication and work engagement via social support (β = .03, p = .006) and organizational identification (β = .03, p = .002; see Table 5). Of the total effect of work-related communication (β = .11, p < .001), 28% was mediated via social support and 24% via organizational identification. In addition, an indirect effect existed between nonwork-related social media communication and work engagement via social support (β = .04, p < .001) and organizational identification (β = .02, p = .014; see Table 5). Of the total effect of work-related communication (β = .10, p = .001), 39% was mediated via social support and 20% via organizational identification. Discussion This study examined the associations between social media usage for workand nonwork-related communication in organizations and work engagement among Finnish professionals. Moreover, we explored how workand nonwork-related communication in social media is further associated with specific job resources of organizational identification and social support that can enhance work engagement. Our study used two complementary samples to test our hypothesized model (Figure 1). The organizational survey gives specific knowledge on social media usage and its relation to work engagement in five professional organizations from different occupational fields (finance, telecommunications, personnel services, publishing, and retail), while the national data offer a more comprehensive view on these factors overall in Finland. Our findings partly supported the first hypothesis (H1a), as there was a positive direct association between work-related social media communication and work engagement among members of Finnish workforce (sample 2). We did not find similar direct association between nonwork-related social media communication and work engagement (H1b). Other hypotheses concerned indirect effects via organizational identification (H2a and H2b) and social support (H3a and H3b). We found support for these among Finnish workforce (sample 2). In other words, we found and a positive indirect associations between both workand nonwork-related communication and work engagement via organizational identification and social support. Among professional organization workers (sample 1), these indirect effects were found only in nonwork-related communication. Oksa et al. 17 Theoretical implications Work engagement has recently been widely researched (e.g. Bakker, 2011; Bakker et al., 2007; Hakanen, 2009; Hallberg and Shaufeli, 2006; Schaufeli and Bakker, 2004a; Schaufeli and Bakker, 2010; Schaufeli et al., 2002). However, only a few studies have investigated the association between work-related social media communication and work engagement (Van Zoonen et al., 2017; Van Zoonen and Banghart, 2018) and the relationship between nonwork-related social media communication and work engagement (Syrek et al., 2018). We contributed to the lack of research by investigating the relationship between work engagement and both workand nonwork-related communication in an integrated research model taking into consideration the mediation relations of organizational identification and social support. Therefore, our study builds on the existing literature and demonstrates that work-related social media communication is directly associated with work engagement among Finnish workers. Our results are in agreement with the past literature denoting the importance of workrelated communication with colleagues on social media, which can enhance communication practices and information accessibility (Van Zoonen et al., 2017) and play a key role in the construction of employees’ work engagement (Van Zoonen and Banghart, 2018). These positive consequences apply especially for those employees who successfully integrate their professional and private life boundaries (Van Zoonen and Banghart, 2018), which is in line with our findings regarding positive association of nonwork-related communication and work engagement and provides further knowledge to the current literature. Syrek et al. (2018) discovered that nonwork-related communication can act as a microbreak and after the usage enhance work engagement. Based on our analysis, nonwork-related communication indicates even higher work engagement than work-related communication. Therefore, informal communication during work time increases employees’ resources at work. In addition to discovering direct relationship between work-related communication and work engagement, our study contributes to the theory by investigating the mediating role of organizational identification and social support in that relationship. As our results indicate, the relationship between work-related communication on social media and work engagement is mediated via organizational identification among Finnish working population. Thus, our results support the previous research findings, which claim that work-related social media communication can enhance organizational identification (Bartels et al., 2010; Madsen, 2016; Van Zoonen and Treem, 2019). The association between work-related communication on social media and work engagement was also mediated via social support on the national level. The findings are in agreement with previous studies by Charoensukmongkol (2014) and Leino et al. (2013) verifying that work-related social media communication is associated with social support. Furthermore, we discovered that social media usage for nonwork-related communication with the work community is indirectly associated with employees’ engagement with work via organizational identification. This result was found in both our samples. Study by Larosiliere and Leidner (2012) also found the positive link between nonworkrelated social media communication and organizational identification. In addition, our results support the research by Fieseler et al. (2015), who suggest that employees may 18 new media & society 00(0) successfully combine both private and professional identities in social media, which can enhance their organizational identification. Both data samples also established the mediation relation of social support between nonwork-related communication in social media and work engagement. These results indicate that social media usage at work for nonwork-related matters is vital for socialization purposes and can enhance employees’ engagement with their work. The results complement and extend prior research by Mäntymäki and Riemer (2016) and Nisar et al. (2019), which imply that nonwork-related communication enhances communication practices, such as knowledge sharing and collaboration and foster social capital and organizational performance. Overall, our results suggest that social media communication can foster work engagement via positive social ties, such as organizational identification and social support. Practical implications This study contributes to working life and has many practical implications. First, the study’s findings revealed that social media usage between employees for work-related communication is directly associated with work engagement in one of the data samples, among Finnish workforce. Social media usage as such does not necessarily enhance employees’ vigor, dedication, and absorption in their work and workplace. However, organizational identification and social support establish this type of association with work engagement. Our results indeed indicate that establishing organizational identification and social support in the organizations form a solid basis for social media communication to be successful and as a precondition, the potential to contribute to the employees’ work engagement. Second, social media should not only be a channel for sharing documents or a oneway information source. Instead, social media should be a two-way communicative channel that enables employees to express their feelings, relate to others and the workplace, exchange knowledge and expertise with colleagues, and give and receive support. This two-way communication idea concerns both workand nonwork-related communication on social media. Consequently, one of our key findings for practice is to acknowledge that nonwork-related communication on social media can enhance work engagement more than work-related communication through organizational identification and social support. Thus, it is critical to allow and also promote nonwork-related discussions in ESM alongside work-related discussions. In addition, our results indicate that nonworkrelated communication predicts higher work engagement, and this may be due to successful integration of professional and private lives as suggested by Van Zoonen and Banghart (2018), which organizations could consider in their working practices. Third, we established some differences between the data samples. Nonwork-related social media communication is fully mediated via organizational identification and social support in both of our samples. However, we only discover this mediation relationship of organizational identification and social support to work-related communication in sample 2 among members of the Finnish working population. Thus, it might be good for the organizations we explored to regard this finding and consider how they can overcome this unused potential. Oksa et al. 19 Fourth, our findings reveal that employees’ social media usage for both workand nonwork-related communication helps employees receive social support and identify with the organization online. This support and identification subsequently positively impact employees’ engagement in their work. Support concerned not only collegial support but also supervisors’ support; this is a key element revealed by our findings, confirming the findings seen in prior literature (Orgambídez-Ramos and De Almeida, 2017; Othman and Nasurdin, 2013; Sawang, 2012). In times like these, in the middle of coronavirus disease (COVID-19) pandemic, the usage of social media for work purposes is essential among knowledge workers. New ways of working are explored rapidly. Feeling emotional connection to the work community and knowing that help is available are in central role when social distancing is required. Thus, supporting social media communication plays very crucial role in keeping work engagement high throughout the crisis. Strengths, limitations, and future research directions The use of national, representative data (N = 1817) is a key strength of this study, along with the organizational data from five different industries; having two data samples is an asset, and they complement each other. The national sample gives a wide and more general view on social media usage in overall working life in Finland. In turn, the organizational sample (N = 563) provides information on social media usage in the specific occupational fields of finance, telecommunications, personnel services, publishing, and retail; these fields are publicly active on social media. Thus, the comparison of these two data samples explains some of the differences in the samples. Moreover, the results contribute to previous literature and include practical implications for organizational use. The current research is interdisciplinary and contributes to various scientific research fields: social science, health, information and communication technology, and management. Future crucial considerations regarding organizational surveys include ensuring management commitment to distribute, remind, and motivate people to respond to the survey. The channel of survey-request distribution is essential, as some organizations distributed the request only through social media channels. E-mails sent by supervisors were considered an effective way to receive responses. The timing of data collection is also important. Simultaneous survey distribution and layoffs in the organizations may influence the responsiveness, as discovered in some of the organizations. As our results indicate, nonwork-related social media communication at work predicted higher organizational identification and social support and, in turn, work engagement. Therefore, for future research, more thorough investigation and concentration on nonwork-related social media communication in a work context is needed. In addition, examination of social support and organizational identification in that relationship has potential for future studies. These are important aspects also from COVID-19 pandemic perspective, as people are working from home using social media for work purposes more than ever before. In conclusion, our findings provide evidence that among Finnish employees, both workand nonwork-related communication on social media are indirectly associated with work engagement via organizational identification and social support. Organizations 20 new media & society 00(0) should pay more attention to social media communication practices and provide opportunities for organizational identification and receiving social support in social media. Funding The author(s) disclosed receipt of the following financial support for the research, authorship, and/ or publication of this article: This research has received funding from the Finnish Work Environment Fund (Professional Social Media Use and Work Engagement among Young Adults Project, project number 118055 PI: Atte Oksanen). ORCID iD Atte Oksanen https://orcid.org/0000-0003-4143-5580 Supplemental material Supplemental material for this article is available online. References Ali-Hassan H, Nevo D and Wade M (2015) Linking dimensions of social media use to job performance: the role of social capital. The Journal of Strategic Information Systems 24(2): 65–89. Andreassen CS, Torsheim T and Pallesen S (2014) Predictors of use of social network sites at work: a specific type of cyberloafing. Journal of Computer-Mediated Communication 19(4): 906–921. Ayyagari R, Grover V and Purvis R (2011) Technostress: technological antecedents and implications. MIS Quarterly 35(4): 831–858. Bakker A (2011) An evidence-based model of work engagement. Current Directions in Psychological Science 20(4): 265–269. Bakker AB, Hakanen JJ, Demerouti E, et al. (2007) Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology 99(2): 274–284. Bartels J, Peters O, de Jong M, et al. (2010) Horizontal and vertical communication as determinants of professional and organisational identification. Personnel Review 39(2): 210–226. Bartels J, van Vuuren M and Ouwerkerk JW (2019) My colleagues are my friends: the role of Facebook contacts in employee identification. Management Communication Quarterly 33(3): 307–328. Baumeister RF and Leary MR (1995) The need to belong: desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin 117(3): 497–529. Berkelaar BL, Scacco JM and Birdsell JL (2015) The worker as politician: how online information and electoral heuristics shape personnel selection and careers. New Media & Society 17(8): 1377–1396. boyd d (2008) Taken Out of Context: American Teen Sociality in Networked Publics. Berkeley, CA: University of California. Bucher E, Fieseler C and Suphan A (2013) The stress potential of social media in the workplace. Information, Communication & Society 16(10): 1639–1667. Buehler EM, Crowley JL, Peterson AM, et al. (2019) Broadcasting for help: a typology of supportseeking strategies on Facebook. New Media & Society 21(11–12): 2566–2588. Charoensukmongkol P (2014) Effects of support and job demands on social media and work outcomes. Computers in Human Behavior 36: 340–349. Cohen S and Wills TA (1985) Stress, social support, and the buffering hypothesis. Psychological Bulletin 98(2): 310–357. Oksa et al. 21 Demerouti E, Bakker AB, Nachreiner F, et al. (2001) The job demands-resources model of burnout. Journal of Applied Psychology 86(3): 499–512. Demirtas O, Hannah ST, Gok K, et al. (2017) The moderated influence of ethical leadership, via meaningful work, on followers’ engagement, organizational identification, and envy. Journal of Business Ethics 145(1): 183–199. Ehrlich K and Shami NS (2010) Microblogging inside and outside the workplace. In: Proceedings of the fourth international conference on weblogs and social media, Washington, DC, 23–26 May, 42–49. Menlo Park, CA: AAAI Press. Ellison NB, Gibbs JL and Weber MS (2015) The use of enterprise social network sites for knowledge sharing in distributed organization: the role of organizational affordances. American Behavioral Scientist 59(1): 103–123. Farrell AM (2010) Insufficient discriminant validity: a comment on Bove, Pervan, Beatty, and Shiu (2009). Journal of Business Research 63(3): 324–327. Fieseler C, Meckel M and Ranzini G (2015) Professional personae—how organizational identification shapes online identity in the workplace. Journal of Computer-Mediated Communication 20(2): 153–170. Gandy-Guedes ME, Vance MM, Bridgewater EA, et al. (2016) Using Facebook as a tool for informal peer support: a case example. Social Work Education 35(3): 323–332. Gibbs JL, Rozaidi NA and Eisenberg J (2013) Overcoming the “ideology of openness”: probing the affordances of social media for organizational knowledge sharing. Journal of ComputerMediated Communication 19(1): 102–120. Hakanen JJ (2009) Työn imun arviointimenetelmä. Työn imu-menetelmän (Utrecht Work Engagement Scale) käyttäminen, validointi ja viitetiedot Suomessa [Utrecht Work Engagement Scale: Finnish Manual, Validation and Reference Data]. Helsinki: Finnish Institute of Occupational Health. Hakanen JJ and Koivumäki J (2014) Engaged or exhausted—how does it affect dentists’ clinical productivity. Burnout Research 1(1): 12–18. Hakanen JJ, Bakker A and Schaufeli W (2006) Burnout and engagement among teachers. Journal of School Psychology 43(6): 495–513. Hakanen JJ, Perhoniemi R and Toppinen-Tanner S (2008) Positive gain spirals at work: from job resources to work engagement, personal initiative and work-unit innovativeness. Journal of Vocational Behavior 73(1): 78–91. Hakanen JJ, Ropponen A, Schaufeli WB, et al. (2019) Who is engaged at work? A large-scale study in 30 European countries. Journal of Occupational and Environmental Medicine 61(5): 373–381. Hallberg UE and Shaufeli WB (2006) “Same same” but different? Can work engagement be discriminated from job involvement and organizational commitment? European Psychologist 11(2): 119–127. Hu LT and Bentler PM (1999) Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling 6(1): 1–55. Jarrahi MH and Sawyer S (2013) Social technologies, informal knowledge practices, and the enterprise. Journal of Organizational Computing and Electronic Commerce 23(1–2): 110–137. Kaplan AM and Haenlein M (2010) Users of the world, unite! The challenges and opportunities of social media. Business Horizons 53(1): 59–68. Karanika-Murray M, Ducan N, Pontes HM, et al. (2015) Organizational identification, work engagement, and job satisfaction. Journal of Managerial Psychology 30(8): 1019–1033. Kelly ME, Duff H, Kelly S, et al. (2017) The impact of social activities, social networks, social support and social relationships on the cognitive functioning of healthy older adults: a systematic review. Systematic Reviews 6(1): 259. 22 new media & society 00(0) Koch H, Gonzalez E and Leidner DE (2012) Bridging the work/social divide: the emotional response to organizational social networking sites. European Journal of Information Systems 21(6): 699–717. Kowalski RM, Toth A and Morgan M (2018) Bullying and cyberbullying in adulthood and the workplace. The Journal of Social Psychology 158(1): 64–81. Krämer NC, Neubaum G and Eimler SC (2017) A brief history of (social) cyberspace. In: Holyst JA (ed.) Cyberemotions: Collective Emotions in Cyberspace. Switzerland: Springer International, pp. 11–36. Larosiliere GD and Leidner DE (2012) The effects of social network usage on organizational identification. International Conference on Information Systems, ICIS 2: 1418–1437. Leidner DE, Gonzalez E and Koch H (2018) An affordance perspective of enterprise social media and organizational socialization. The Journal of Strategic Information Systems 27(2): 117–138. Leino J, Tanhua-Piiroinen E and Sommers-Piiroinen J (2013) Learner experiences and perceptions of using social media tools in formal workplace learning. In: Ley T, Ruohonen M, Laanpere M, et al. (eds) Open and Social Technologies for Networked Learning: IFIP Advances in Information and Communication Technology. Vol. 395. Berlin; Heidelberg: Springer, pp. 49–58. Leonardi PM and Mayer SR (2015) Social media as social lubricant: how ambient awareness eases knowledge transfer. American Behavioral Scientist 59(1): 10–34. Leonardi PM, Huysman M and Steinfield C (2013) Enterprise social media: definition, history and prospects for the study of social technologies in Organizations. Journal of ComputerMediated Communication 19(1): 1–19. Lu W and Hampton KN (2017) Beyond the power of networks: differentiating network from social media affordances for perceived social support. New Media & Society 19(6): 861–879. Madsen VT (2016) Constructing organizational identity on internal social media: a case study of coworker communication in Jyske Bank. International Journal of Business Communication 53(2): 200–223. Mael F and Ashforth BE (1992) Alumni and their alma mater: a partial test of the reformulated model of organizational identification. Journal of Organizational Behavior 13(2): 103–123. Mäntymäki M and Riemer K (2016) Enterprise social networking: a knowledge management perspective. International Journal of Information Management 36(6): 1042–1052. Nisar TM, Prabhakar G and Strakova L (2019) Social media information benefits, knowledge management and smart organizations. Journal of Business Research 94: 264–272. Ollier-Malaterre A, Rothbard NP and Berg J (2013) When worlds collide in cyberspace: how boundary work in online social networks impacts professional relationships. Academy of Management Review 38(4): 645–669. Olmstead K, Lampe C and Ellison NB (2015) Social Media and the Workplace. New Platforms Can Be Tools for Connection with Colleagues and Outside Experts, but Can Also Serve as Distractions While on the Job. Pew Research Centre. Available at: http://assets.pewresearch.org/wp-content/uploads/sites/14/2016/06/PI_2016.06.22_Social-Media-and-Work_ FINAL.pdf Orgambídez-Ramos A and de Almeida H (2017) Work engagement, social support, and job satisfaction in Portuguese nursing staff: a winning combination. Applied Nursing Research 36: 37–41. Othman N and Nasurdin AM (2013) Social support and work engagement: a study of Malaysian nurses. Journal of Nursing Management 21(8): 1083–1090. Pee LG and Lee J (2015) Intrinsically motivating employees’ online knowledge sharing: understanding the effects of job design. International Journal of Information Management 35(6): 679–690. Oksa et al. 23 Pejtersen JH, Søndergård T, Kristensen RD, et al. (2010) The second version of the Copenhagen Psychosocial Questionnaire. Scandinavian Journal of Public Health 383: 8–24. Robertson BW and Kee KF (2016) Social media at work: the roles of job satisfaction, employment status, and Facebook use with co-workers. Computers in Human Behavior 7: 191–196. Rosseel Y (2012) lavaan: an R package for structural equation modeling. Journal of Statistical Software 48(2): 1–36. Sawang S (2012) Is there an inverted U-shaped relationship between job demands and work engagement? The moderating role of social support. International Journal of Manpower 33(2): 178–186. Schaufeli WB and Bakker A (2004a) Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study. Journal of Organizational Behavior 25(3): 293–315. Schaufeli WB and Bakker AB (2004b) UWES Utrecht Work Engagement Scale. Preliminary Manual [Version 1.1]. Utrecht: Utrecht University. Schaufeli WB and Bakker AB (2010) Defining and measuring work engagement: bringing clarity to the concept. In: Bakker AB and Leitner MP (eds) Work Engagement: A Handbook of Essential Theory and Research. New York: Psychology Press, pp. 10–24. Schaufeli WB, Bakker AB and van Rhenen W (2009) How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism. Journal of Organizational Behavior 30(7): 893–917. Schaufeli WB, Salanova M, Gonzales-Roma V, et al. (2002) The measurement of engagement and burnout: a two sample confirmative factor analytic approach. Journal of Happiness Studies 3(1): 71–92. Seppälä P, Mauno S, Feldt T, et al. (2009) The construct validity of the Utrecht work engagement scale: multi-sample and longitudinal evidence. Journal of Happiness Studies 10(4): 459–481. Sharma A and Bhatnagar J (2016) Enterprise social media at work: web-based solutions for employee engagement. Human Resource Management International Digest 24(7): 16–19. Sivertzen A-M, Nielsen ER and Olafsen AH (2013) Employer branding: employer attractiveness and the use of social media. Journal of Product and Brand Management 22(7): 473–483. Syrek CJ, Kühnel J, Vahle-Hintz T, et al. (2018) Share, like, Twitter, and connect: ecological momentary assessment to examine the relationship between non-work social media use at work and work engagement. Work & Stress 32(3): 209–227. Tajfel H and Turner JC (1985) The social identity theory of ingroup behavior. In: Worchel S and Austin WG (eds) Psychology of Intergroup Relation. 2nd ed. Chicago, IL: Nelson-Hall, pp. 7–24. Treem JW and Leonardi M (2012) Social media use in organizations: exploring the affordances of visibility, editability, persistence, and association. Communication Yearbook 36(1): 143–189. Treem JW, Dailey S, Pierce C, et al. (2015) Bringing technological frames to work: how previous work experience with social media shapes the technology’s meaning in an organization. Journal of Communication 65(2): 396–422. Van Dick R, Crawshaw JR, Karpf S, et al. (2019) Identity, importance, and their roles in how corporate social responsibility affects workplace attitudes and behavior. Journal of Business and Psychology. Van Dick R, Crawshaw JR, Karpf S, et al. (2020) Identity, importance, and their roles in how corporate social responsibility affects workplace attitudes and behaviour. Journal of Business and Psychology 35(2): 159–169. Van Zoonen W and Banghart S (2018) Talking engagement into being: a three-wave panel study linking boundary management preferences, work communication on social media, and employee engagement. Journal of Computer-Mediated Communication 23(5): 278–293. 24 new media & society 00(0) Van Zoonen W and Treem JW (2019) The role of organizational identification and the desire to succeed in employees’ use of personal twitter accounts for work. Computers in Human Behavior 100: 26–34. Van Zoonen W, Verhoeven JWM and Vliegenthart R (2017) Understanding the consequences of public social media use for work. European Management Journal 35(5): 595–605. Vitak J (2012) The impact of content collapse and privacy on social network site disclosures. Journal of Broadcasting & Electronic Media 56(4): 451–470. Winship C and Radbill L (1994) Sampling weights and regression analysis. Sociological Methods & Research 23(2): 230–257. Xanthopoulou D, Bakker AB, Demerouti E, et al. (2009) Work engagement and financial returns: a diary study on the role of job and personal resources. Journal of Occupational and Organizational Psychology 82(1): 183–200. Yu L, Cao X, Liu Z, et al. (2018) Excessive social media use at work exploring the effects of social media overload on job performance. Information Technology & People 31(6): 1091–1112. Author biographies Reetta Oksa, MSocSc is a project researcher at Tampere University, Finland. Her research interests include social psychology of working life and well-being at work related to emerging technologies. Markus Kaakinen, DSocSci is a postdoctoral researcher at the Institute of Criminology and Legal Policy at the University of Helsinki. His research focuses on youth crime and delinquency with a current emphasis on online aggression and hate crime. Nina Savela, MSocSc is a project researcher at the Faculty of Social Sciences of Tampere University. Her research interests in social psychology include social and attitudinal processes in the context of emerging technologies. Noora Ellonen, DSocSci, is a university lecturer at Tampere University, Finland. She has extensive experience in studying violence against children among other types of interpersonal violence. Atte Oksanen, DSocSci, is professor of social psychology at the Tampere University in Finland. Oksanen’s research focuses on deviant behavior, emerging technologies and social interaction in different contexts.